Cherwell Asset Management (discontinued) vs. IFS Assyst

Great if you have the time and resources to set up the system correctly from the start. Bad if you're trying to rush the implementation and have very few users dedicated to the project.

Axios assyst is for organisations that want to improve and automate processes.

• Automation
• Integrating with other systems
• Full control over how ITSM platform is set up and used

• It was a low cost solution
• The service catalog is an ITIL compatible format

Incentivized

• Very costly licenses.
• Requires comparatively high amount of configuration.
• Comparatively complex to use other solutions available in market.

Incentivized

• Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
• Axios service desk does not offer much help, our internal technical people know more than their support analysts.

At this point, we are stuck with it. We can't afford a change at this point.

Incentivized

Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.

Cherwell Asset Management is a quite known and affordable solution for Asset management for organizations where there are more than 800-1000 users as it provides a complete integrated solution. There are many additional features that are available in Cherwell which is not available in other solution, like tracking of cost, management of procurement, etc.

Incentivized

We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM.

Incentivized

• Positive as it helps in reducing overall IT cost.
• Reduces risks.
• Positive impact as it notifies hardware and software that is not being used.

Incentivized

• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems