CheckPoint vs. Ticket Tailor

If the org has more than a couple of hundred endpoints, I would recommend help from pro services otherwise the UX is going to cause confusion. Its almost as if a new customer would need hand holding because the UX is so .... unconventional. CheckPoint technical support does not have the manpower to meet the needs of paying customers.

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If you want to quickly and easily sell tickets to an event without a lot of hassle or absurd fees, this is a great platform. I'm not sure this would work well for complex, multi-tiered ticket sales for events that have thousands of tickets.

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• Scans local endpoints for malware fairly quickly
• Can be installed by InTune
• Technical Support Managers will close support cases for invalid reasons
• Sales representatives think its OK for support to ghost paying customers

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• Affordable.
• Allows multiple discount codes and multiple price levels.
• Excellent customer service.
• WordPress plug-in that worked flawlessly.

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• In my experience, notifications are completely broken and non-functional
• In my opinion, confusing UX for the cloud portal
• Don't try and import 100's of endpoints when onboarding because it will create a mess
• When installing the CP client you have to remove Microsoft Defender and if that fails, CheckPoint technical support goes, "Not my problem, sucks to be you!"

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• Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat.

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Every dollar to CheckPoint is a wasted dollar.

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Roll the dice and see what happens is what CheckPoint technical support wants its customers to do.

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Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.

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There is no clear leader for anti-malware, all have strengths and weaknesses, nothing is good or great at everything.

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Ticket Tailor is much more flexible at a much lower price point than Eventbrite. It was, by far, the most practical and affordable solution. The same functionality with Eventbrite would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.

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• ROI is satisfactory because it is doing the basics of preventing malware infections

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• A box office that is easy to use.
• The ability to cover box office costs by setting a service charge.
• Seamless integration with our website.

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