Chattermill vs. RapidMiner

Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily

Incentivized

RapidMiner is the best tool to build models on textual data. It is rich in ML algorithms and reduces the need to manually tune the parameters. It automatically optimizes them, thus providing a better solution. RapidMiner again extends great capability for data preparation, its insane connections to almost every data source pulls in the data easily into one environment. And it can comfortably perform data cleaning and process tasks over that. RapidMiner is not so good with image, audio or video data. These data points cannot be used directly in their raw form. They must be transformed into some intermediate form for performing analytics over it. Moreover, there are no connectors to directly pull data from their varied sources. For example, we don't have a connector to read audio data directly from a switch and then convert it to text (although Google speech API is available for audio to text conversion.)

Incentivized

• feedback management
• integration (Slack, Zendesk)
• analysis (NLP and sentiment analysis is my favourite)
• great support

Incentivized

• RapidMiner Studio offers a superb user interface with an intuitive workflow paradigm that is very easy to learn.
• RapidMiner Studio’s operators make it a complete and powerful tool for data preprocessing, data visualization, and data mining/analytics.
• RapidMiner Studio provides excellent documentation, countless worked examples, training and support via a large user community.
• Every problem is solved using a sequence of operators.
• Statistical analysis capabilities offered with the T-Test, ANOVA, Grouped ANOVA, and ANOVA Matrix operators.
• Textual data mining operators.
• Web-based and cloud computing capabilities.
• Visualization capabilities.
• Marketplace Extensions – especially Finance And Economics.
• Process portability.

Incentivized

• Reports do not automatically save when navigating to different pages

Incentivized

• Wish the tool was more efficient in terms of processing power. The tool takes a lot of CPU processing power, even for a small process on a small data set
• Wish there were more options on charts and graphs to visualize the data

Incentivized

Very fast and user-friendly tool

Incentivized

Super easy to use and very intuitive

Incentivized

Very use to use and learn

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

The other product like RapidMiner Studio that I have used is WEKA. I decided to use RapidMiner because almost all modelling methods and feature selection methods from the Weka machine learning library are available within RapidMiner. Furthermore, RapidMiner Studio is a visual workflow and therefore it is easier to demonstrate and visualise the processes involves in getting the desired results. Visualization of workflow enhances teaching and learning. RapidMiner is rich with algorithms and online learning materials that can assist students in their self-directed learning on data preparation, machine learning, deep learning, text mining, and predictive analytics. Moreover, RapidMiner repository has more than 1500 machine learning algorithms and functions that students can explore for any case study and assignments. The RapidMIner is also an open platform that can seamlessly integrates with other applications programmed with other programming languages like R and Python.

Incentivized

• Chattermill has transformed the way we look at customer satisfaction
• Chattermill has helped us reduce churn

• We saved over $100k on our direct mail program by not mailing to those unlikely to respond to our mailings based on our predictive analysis.
• Our CX team has saved countless hours by automating call scripts to isolate key phrases and code each call.

Incentivized