Chattermill vs. InMoment Text Analytics

Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily

Incentivized

If you are a basic license user, semantria does well and presents analysis quickly. After the analysis, it creates multiple tabs with different views of the data and some visualizations and graph analysis also. The graph analysis and node connector graph is very useful. Their algorithm is very strong and it gives correct sentiment score even for neutral statements. I didnt get to use the API version of semantria so have no comments about that. Upon reading online about it, i found that the integration takes a while .

Incentivized

• feedback management
• integration (Slack, Zendesk)
• analysis (NLP and sentiment analysis is my favourite)
• great support

Incentivized

• It offers some of the strongest integration options, including Java, PHP, Python, and .NET/C# bindings.
• Provides full access to fine-tune every NLP and text analytics feature.
• Linguistic categorization.
• It can process more than 200 tweets per second while scaling from single process cores to entire data centers.

Incentivized

• Reports do not automatically save when navigating to different pages

Incentivized

• It is an excellent platform for small and medium businesses but it is really expensive.
• Does not offer plugins with WordPress.

Incentivized

Super easy to use and very intuitive

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

Lexalytics is a Microsoft Excel text and sentiment analysis plugin for surveys and social media. With Lexalytics, I can log into my SurveyMonkey account directly in Excel and import data for analysis. I can also choose which columns of data to import so that it only parses what I want.

Incentivized

• Chattermill has transformed the way we look at customer satisfaction
• Chattermill has helped us reduce churn

• Saves lot time as it also gives the sentiments of our products from a pile of data
• Tells us about the geographic locations where our product has a best future
• Tells us about the customers experience vs what we have delivered.

Incentivized