TrustRadius

Chattermill vs. expert.ai NL Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chattermill
Score 9.0 out of 10
N/A
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
expert.ai NL Suite
Score 10.0 out of 10
N/A
The expert.ai NL Suite (formerly Cogito Intelligence Platform (CIP) from Expert System, rebranded expert.ai) performs analysis of unstructured data sets to organize, discover and explore information in order to support intelligence workflows by providing actionable insight as data emerges. CIP leverages Artificial Intelligence based on full Natural Language Understanding to automatically comprehend and process concepts in text. By assigning the correct meaning to words based on context, CIP…N/A
Pricing
Chattermillexpert.ai NL Suite
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Chattermillexpert.ai NL Suite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Chattermillexpert.ai NL Suite
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Chattermillexpert.ai NL Suite
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User Ratings
Chattermillexpert.ai NL Suite
Likelihood to Recommend
8.8
(0 ratings)
10.0
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
Performance
-
(0 ratings)
9.0
(0 ratings)
Ease of integration
-
(0 ratings)
7.0
(0 ratings)
User Testimonials
Chattermillexpert.ai NL Suite
Likelihood to Recommend
Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily
Verified User
Anonymous
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Existing body of data regarding our demographic targets, including social media, so for our psychographic targets, quite helpful. Alerts assist us in anticipating specific market demands. Yet AI is in its infancy so Cogito can only go as far as beta can go.
Verified User
Anonymous
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Pros
  • feedback management
  • integration (Slack, Zendesk)
  • analysis (NLP and sentiment analysis is my favourite)
  • great support
Rafał Mróz | TrustRadius Reviewer
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  • Humongous amounts of data can be found
  • Autonomous
  • Gives us actionable data and market insights and ideas
Verified User
Anonymous
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Cons
  • Reports do not automatically save when navigating to different pages
Verified User
Anonymous
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  • 500k bits of data is a lot.
  • Visualization is good but there is room for more refinement.
  • Harnesses AI, yet more potential there.
Verified User
Anonymous
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Usability
Super easy to use and very intuitive
Verified User
Anonymous
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No answers on this topic
Performance
No answers on this topic
Fast with just a few clicks and quite breathtaking what it finds. Beware you cannot search, only find!
Verified User
Anonymous
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Alternatives Considered
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you
Rafał Mróz | TrustRadius Reviewer
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We were primitive using Salesforce, and while it is great, Cogito is a laser.
Verified User
Anonymous
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Return on Investment
  • Chattermill has transformed the way we look at customer satisfaction
  • Chattermill has helped us reduce churn
Verified User
Anonymous
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  • Identified new psychographic and demographic targets.
  • Kept us in the tide of social media as it breaks.
  • Improved our bottom line at least 7% so far.
Verified User
Anonymous
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ScreenShots

Chattermill Screenshots

Screenshot of Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.Screenshot of A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.Screenshot of Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.Screenshot of It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.Screenshot of Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.