TrustRadius

Chatmeter vs. SocialPilot Reviews

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatmeter
Score 7.0 out of 10
N/A
Chatmeter is a local SEO platform that helps enterprise retail brands and agencies managing multiple locations, from the company of the same name in San Diego. Chatmeter also provides social media monitoring for brand reputation management, including trending hashtags, post and follower growth tracking, as well as geo-location tracking.N/A
SocialPilot Reviews
Score 0.0 out of 10
N/A
SocialPilot review management software empowers businesses to monitor, respond to, and analyze customer reviews across platforms, streamlining the online reputation management process. Designed for small to medium-sized businesses, agencies, and multi-location brands, it offers a centralized dashboard for easy review tracking and real-time responses. Key Features: Automated Review Monitoring: Consolidate reviews from multiple platforms in one place. Response…N/A
Pricing
ChatmeterSocialPilot Reviews
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatmeterSocialPilot Reviews
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
User Testimonials
ChatmeterSocialPilot Reviews
Likelihood to Recommend
Chatmeter
I am responsible for responding to all reviews that are submitted for our company. We have over 200 locations and it would be time consuming to have to check each of these GMB profiles individually. Chatmeter provides a one-stop solution for quickly and efficiently managing our online reputation.
AB
Adam Buckallew
Members Relations Manager
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SocialPilot Solutions LLP
No answers on this topic
Pros
Chatmeter
  • Track reviews by location and companywide.
  • Respond to reviews promptly.
  • Quickly compare and contrast review performance by quarter, year or all-time by location or across the whole company.
AB
Adam Buckallew
Members Relations Manager
Read full review
SocialPilot Solutions LLP
No answers on this topic
Cons
Chatmeter
  • The AI response tool is helpful, but should not be used without tweaks.
  • Some review platforms do not allow responding from within Chatmeter.
  • The social dashboards are not up-to-date with relevant metrics. Some posts show zero engagement when in reality, it has over 100 likes and 30 shares.
AB
Adam Buckallew
Members Relations Manager
Read full review
SocialPilot Solutions LLP
No answers on this topic
Usability
Chatmeter
It's great overall. There's a few areas where improvements could be made. I've been pleased with the updates we've seen since we started using Chatmeter several years ago.
AB
Adam Buckallew
Members Relations Manager
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SocialPilot Solutions LLP
No answers on this topic
Alternatives Considered
Chatmeter
Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than Reputation.com.
AB
Adam Buckallew
Members Relations Manager
Read full review
SocialPilot Solutions LLP
No answers on this topic
Return on Investment
Chatmeter
  • Thanks to Chatmeter, we have consistently improved our online reputation year-over-year in the number of reviews and average rating.
  • Chatmeter's analytics tools allow us to effectively measure our online reputation gains for the year and compare against prior years.
  • We've been able to drastically improve our online reputation thanks to its quick and efficient interface.
AB
Adam Buckallew
Members Relations Manager
Read full review
SocialPilot Solutions LLP
No answers on this topic
ScreenShots