TrustRadius

Chatfuel vs. Haptik

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatfuel
Score 9.9 out of 10
N/A
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
$15
per month
Haptik
Score 8.0 out of 10
N/A
Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.N/A
Pricing
ChatfuelHaptik
Editions & Modules
Pro
$15
per month
Free
Free
Premium
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ChatfuelHaptik
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChatfuelHaptik
User Ratings
ChatfuelHaptik
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Support Rating
7.7
(0 ratings)
-
(0 ratings)
User Testimonials
ChatfuelHaptik
Likelihood to Recommend
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
Verified User
Anonymous
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Pros
  • Easy setup process, requires no dev work.
  • Free option which allows you to test before buying in.
  • Great for Messenger.
Verified User
Anonymous
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Cons
  • Recover deleted blocks
  • Zendesk integration
  • New connection channels
Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
Lider Servicio a cliente
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Support Rating
The community is involved, but never really used their support.
Verified User
Anonymous
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Alternatives Considered
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
Lider Servicio a cliente
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No answers on this topic
Return on Investment
  • It helped overall with visitor engagement.
Verified User
Anonymous
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ScreenShots

Haptik Screenshots

Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delaysScreenshot of Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversations on the go!Screenshot of Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycleScreenshot of Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.Screenshot of Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.Screenshot of Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution