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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChatBot

    Score9 out of 10
    Small Businesses (1-50 employees)
    ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…N/A

    Chatfuel

    Score9.9 out of 10
    N/AChatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.

    $15

    per month

    Pricing
    ChatBotChatfuel
    Editions & Modules
    No answers on this topic
    Pro
    $15
    per month
    Free
    Free
    Premium
    Contact sales team
    Offerings
    Pricing Offerings
    ChatBotChatfuel
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    ChatBotChatfuel
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of ChatBot and Chatfuel
    Feature
    ChatBot
    7.8
    2 Ratings
    6% below category average
    Chatfuel
    -
    Ratings
    Chat history and transcripts9.02 Ratings00 Ratings
    Chat reporting7.02 Ratings00 Ratings
    Chat and web analytics7.52 Ratings00 Ratings
    User Ratings
    ChatBotChatfuel
    Likelihood to Recommend
    9.0
    (4 ratings)
    9.0
    (3 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    7.7
    (3 ratings)
    User Testimonials
    ChatBotChatfuel
    Likelihood to Recommend
    LiveChat
    Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.
    Incentivized
    Read full review
    Chatfuel
    Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
    Incentivized
    Read full review
    Pros
    LiveChat
    • Routing rules
    • no code workflows
    • UI/UX is excellent for a newbie to start on
    • Their Chat support is very helpful
    Incentivized
    Read full review
    Chatfuel
    • Easy to use without experience
    • Cost vs. benefit ratio very good
    • Integrations possible through API
    • Conversion funnels can be created
    Incentivized
    Read full review
    Cons
    LiveChat
    • Having enough conversational data to train the chatbot.
    • Really understanding intent.
    • Understanding emotion.
    Incentivized
    Read full review
    Chatfuel
    • Setting it up is time-consuming.
    Incentivized
    Read full review
    Likelihood to Renew
    LiveChat
    As long as budget is not an issue - we renewing this solution.
    Incentivized
    Read full review
    Chatfuel
    No answers on this topic
    Usability
    LiveChat
    Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
    Incentivized
    Read full review
    Chatfuel
    No answers on this topic
    Support Rating
    LiveChat
    Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
    Incentivized
    Read full review
    Chatfuel
    I haven't dealt with the support channel, so I cannot provide a full review for this
    Incentivized
    Read full review
    Alternatives Considered
    LiveChat
    ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
    Incentivized
    Read full review
    Chatfuel
    Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
    Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
    AIVO has no option to create conversation flows if not through keywords.
    Incentivized
    Read full review
    Return on Investment
    LiveChat
    • Connecting to DB.
    • Customizable dashboards.
    • Automated reporting.
    Incentivized
    Read full review
    Chatfuel
    • It helped overall with visitor engagement.
    Incentivized
    Read full review
    ScreenShots

    ChatBot Screenshots

    Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.