TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chargent

    Score9.5 out of 10
    N/AChargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can also be configured to manage recurrent billing and subscriptions.N/A

    Clover

    Score8.4 out of 10
    N/AClover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.

    $9.95

    per month

    Pricing
    ChargentClover
    Editions & Modules
    No answers on this topic
    Subscription
    $9.95
    per month
    Offerings
    Pricing Offerings
    ChargentClover
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChargentClover
    Considered Both Products
    AppFrontier LLC
    No answer on this topic
    Fiserv
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    Best Alternatives
    ChargentClover
    Small Businesses
    Square POS
    Score10 out of 10
    Square POS
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChargentClover
    Likelihood to Recommend
    9.6
    (4 ratings)
    9.1
    (12 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (3 ratings)
    Support Rating
    9.6
    (3 ratings)
    5.2
    (6 ratings)
    User Testimonials
    ChargentClover
    Likelihood to Recommend
    AppFrontier LLC
    For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
    Incentivized
    Read full review
    Fiserv
    Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
    Incentivized
    Read full review
    Pros
    AppFrontier LLC
    • Extremely easy to implement + 100% native on salesforce.com.
    • Payment information is on the opportunity level making it easily visible across teams.
    • Payment request feature allows cutomers to pay online via force.com site.
    • Supports recurring payments which allows payment processing to be run on an automated schedule.
    Incentivized
    Read full review
    Fiserv
    • BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
    • During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
    • Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.
    Incentivized
    Read full review
    Cons
    AppFrontier LLC
    • Because it is a low fee, you need to do more configuration on your own to get it up and running.
    Incentivized
    Read full review
    Fiserv
    • Focus functionality on retail use and not broad based with focus on food services
    • Build a turn table into the countertop unit so both the employee and customer can use the tablet
    • Offer color choices in units (white is not always friendly with long term use)
    Incentivized
    Read full review
    Usability
    AppFrontier LLC
    No answers on this topic
    Fiserv
    There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
    Incentivized
    Read full review
    Support Rating
    AppFrontier LLC
    They were overwhelmingly easy to deal with and helped us work through some very specific use cases
    Incentivized
    Read full review
    Fiserv
    We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
    Incentivized
    Read full review
    Alternatives Considered
    AppFrontier LLC
    Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
    Incentivized
    Read full review
    Fiserv
    None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
    Incentivized
    Read full review
    Return on Investment
    AppFrontier LLC
    • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
    • Increased revenue collection as billing information is easily accessible on the opportunity.
    • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
    Incentivized
    Read full review
    Fiserv
    • Definitely makes us look more professional, and we are able to handle products much smoother and faster
    • The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold.
    • We can't pause the fees for the "off-season," so it definitely is wasted money during those times.
    Incentivized
    Read full review
    ScreenShots