TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chargebee

    Score7.9 out of 10
    N/AChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.

    $599

    per month for up to USD 100K of billing per month; 0.75% on billing thereafter

    ChargeOver

    Score10 out of 10
    N/AChargeOver is a subscription and recurring billing software solution with built-in invoicing and reporting.N/A
    Pricing
    ChargebeeChargeOver
    Editions & Modules
    Scale
    $599
    per month for up to USD 100K of billing per month; 0.75% on billing thereafter
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    ChargebeeChargeOver
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo transaction based fees. No setup cost.
    More Pricing Information
    Community Pulse
    ChargebeeChargeOver
    Considered Both Products
    Chargebee
    No answer on this topic
    ChargeOver
    Chose ChargeOver
    I think ChargeOver is more flexible than any of its competitors. Our business involves both subscription and one-time billing, and most billing systems excel at only one or the other. ChargeOver is also at a great price point with its billing based on a number of customers. We …
    Incentivized
    Key User Insights
    Would buy again
    77%
    Would buy again
    10 Answers
    No answers on this topic
    Delivers good value for the price
    69%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    77%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    57%
    Implementation went as expected
    4 Answers
    No answers on this topic
    Best Alternatives
    ChargebeeChargeOver
    Small Businesses
    WooCommerce Subscriptions
    Score7.9 out of 10
    WooCommerce Subscriptions
    Score7.9 out of 10
    Medium-sized Companies
    Maxio
    Score8 out of 10
    Chargebee
    Score7.9 out of 10
    Enterprises
    Zuora
    Score8.1 out of 10
    Zuora
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChargebeeChargeOver
    Likelihood to Recommend
    8.5
    (21 ratings)
    10.0
    (3 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChargebeeChargeOver
    Likelihood to Recommend
    Chargebee
    Well-suited:
    • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
    • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
    Incentivized
    Read full review
    ChargeOver
    It's good for anyone who has customers, in my opinion. Whether you keep track of subscriptions, or just have one-time only invoices, it's just a wonderful way to keep track of everything in an organized way.
    Incentivized
    Read full review
    Pros
    Chargebee
    • Reliable: We've had virtually no issues since launch.
    • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
    • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
    Incentivized
    Read full review
    ChargeOver
    • Extremely flexible billing structures, documents, and emails.
    • Integration with many popular credit card and ACH gateways.
    • Quick and easy to integrate with our sales tax and accounting systems.
    • Cost-effective
    • Developer friendly
    Incentivized
    Read full review
    Cons
    Chargebee
    • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
    • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
    • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
    Incentivized
    Read full review
    ChargeOver
    • They need the site to be mobile friendly or to develop an app. If I don't use Chrome and remember to view as desktop site, it loses much of its functionality.
    Incentivized
    Read full review
    Usability
    Chargebee
    It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
    Incentivized
    Read full review
    ChargeOver
    No answers on this topic
    Support Rating
    Chargebee
    Chargebee is simple to use, and we have had little need for support.
    Incentivized
    Read full review
    ChargeOver
    No answers on this topic
    Alternatives Considered
    Chargebee
    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Incentivized
    Read full review
    ChargeOver
    I think ChargeOver is more flexible than any of its competitors. Our business involves both subscription and one-time billing, and most billing systems excel at only one or the other. ChargeOver is also at a great price point with its billing based on a number of customers. We are also able to realize low-cost ACH payments through their gateway integrations when their competitors only provide access to high-cost providers.
    Incentivized
    Read full review
    Return on Investment
    Chargebee
    • It was a step in the right direction compared to ReCharge
    • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
    • Now, we are seeing some positive results (after some costly updating from our end)
    Incentivized
    Read full review
    ChargeOver
    • Our billing is now much more linear, much more organized, and much easier to locate information now that we've been using them.
    • People in other departments can easily navigate the system without training and find what they're looking for.
    Incentivized
    Read full review
    ScreenShots

    Chargebee Screenshots

    Screenshot of Chargebee's metrics and reportingScreenshot of the Recurring Business Command CentreScreenshot of customer subscription nanagement organized onto a single page, where users can change plans, edit card details, add add-ons, apply credits, apply ad hoc charges and delay billing dateScreenshot of the customizable hosted checkout page