ChannelReply vs. Jungle Scout

When you receive a message from a marketplace ChannelReply relays it to your help desk. When you reply to the messages it carries them to the marketplace's inbox. The automated scenarios do not work for this application. I need automated messages for some scenarios, however the application cannot provide such a feature.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Best suited for individuals or businesses that need a jump start on selling on Amazon. Our company wishes that we found this tool earlier in our Amazon selling career because they know how to find great opportunities. Only good for the one marketplace though--you'll have to research or find other tools if you want to sell on other marketplaces.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easy setup
• No additional click for the emails
• Both-side communication

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Opportunity finding
• Keyword research

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The email logs should be tracked
• More integrated communication
• Details should be monitored

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Expansion into other marketplaces
• Multiple users using the tool at once
• More accurate units sold estimator

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I highly recommend this application because it communicate the marketplace to you help desk so you do not need further agent seat on the marketplace dashboard. It provides easy usage. I did not give 10 points because it needs some improvement like automated messages. Its analytics would be great if it provides detailed statistics.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Actually, both software are not rival systems. They complete each other. I use both of them to contact the different inboxes. ChannelReply is not the primary system that you can communicate with the customers. On the other hand, if you do not use it you can lost some of the emails that are sent from the marketplaces.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Pricing was the big factor. We were fine sacrificing a larger amount of functionality for Google SEO and others to just solely focus on Amazon.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Faster repsonse time
• Recorded communication on both end
• One-tab usage

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Increased our Amazon revenue by 1,000%
• Increased our ability to internally grade opportunities

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info