If I had the time to go deeper, I would put a 10, but as far as I have worked with CGI HotScan360 I think it's a [smooth] platform. I was trained really quickly (they pushed me in order to learn everything from CGI HotScan360 because my company needed me to be trained in this software/platform) but although the [training] was a bit rushed, the platform is really intuitive, really well designed and the architects behind [it] are geniuses. I really like how it works and the results. My boss was very happy with the results and with the discoveries we made with CGI HotScan360. Training others was super easy and they learned really quickly. Totally worth it.
A scenario where Midigator is well suited is in the efficient response time. I like how fast Midigator always replies to my emails in a timely manner. I also appreciate how they are willing to go above and beyond always to help me and make sure I have all questions answered always.
RDR alerts are often categorized as chargebacks instead which takes some work on our side to get the numbers just right.
While upper management is very responsive and incredibly helpful when an emergency arises, we do not feel like the account managers are very knowledgeable or proactive.
It is very intuitive, easy to use, easy to navigate, and easy to teach to anyone! The pathways are very clear and they were designed [in] a very clear way! The security methods I have used in the past are not so innovative and very "manual", [with] nothing to do with CGI HotScan360.
I have been trained during the pandemic in very specific thing and CGI HotScan360 is one of the bets platfomrs that trained me in a very professinal way
We utilized Kount and Midigator concurrently for a short period of time. I have zero negatives to share about Kount, but we did not continue with them because we found Midigator to fill all of our current needs. In all truth, Kount and Midigator paired well together to cast a wide net on potential chargebacks/disputes, and it helped us gain an edge in preventing them. We moved on from Kount because it did not yield as many prevention notices as Midigator, but should the need arise and our budget increase, we'd likely team up to include them to compliment Midigator in having the best chargeback midigator system ever.
Before using Midigator, members would call to cancel their membership and customer service would cancel them and provide a refund. However, the member would also call their bank to dispute the original charge. So, they end up getting double the amount that they paid. Using Midigator, we are able to avoid losing revenue.
