Certn vs. Truework

Certn has been great! We've had exceptional customer service with them, and the few times an issue has popped up they've been so quick to help out. They definitely value their customers and provide an excellent overall experience

Truework may not be ideal for companies with a large quantity of complex earning codes, as the code mapping can get messy. We've found some difficulty with finding a solution for international companies we have acquired. Otherwise, Truework has suited us very well, and sends us emails to complete verifications for someone they can't find in the records we've sent over. We utilize a good number of contractors and we've decided not to send that information to Truework, so we always need to do those manually when Truework lets us know the associate in question can't be found.

Incentivized

• Easy to use
• Fast results with background checks
• Inexpensive
• Great customer service

• Turnaround time
• The extra associate authorization step
• The ability to edit and create new letter templates specific to our business needs

Incentivized

• If they are having trouble completing a background check - they will not notify the user
• Not mobile friendly

• Truework was not able to set up a file feed with our HRIS system. The project was very expensive when we worked with our system vendor.
• We are sharing files via SFTP but, all files are not view able after uploading.
• We have outsourced our administrative work but the system is not fully automated. We do need to transfer files via SFTP a couple of times every week.

Incentivized

Truework has been recognized by Forbes as a fastest growing company. They are willing to expand their business and build new relationships. During negotiation they gave us a good deal, which shows that they are willing to let the customer evaluate their services over time. The team is also very prompt in responding to questions and proactive in initiating questions for clarification.

Incentivized

We worked with only a few vendors. Truework gave a pretty good deal and we were happy with their sales representative, so it was a clear choice. Some of the things we liked about Truework was that some of its clients had the same HRIS system as ours. The data that they requested in the format was easily admissible. The main factor by far was the price and cost savings.

Incentivized

• Faster background check services
• Inexpensive

• It has a positive impact on business by quick hiring.
• It has a positive impact on quick verification process.
• Integrated with HR portals like Gusto and Zenefits.