Certinia PS Cloud vs. Microsoft Project

Simplification of multiple operations within the business and easy scheduling and task management through FinancialForce PSA is effective and easy tracking multiple previous project activities is easy. Automation tools stability is good, and flexibility on services production and even the connection of customers with services providers is amazing and the development life cycle management is incredible.

Microsoft Project is the perfect platform for medium and large companies. I do not recommend this software for small businesses, because all its functions in the work plans are high cost and this would cause the small business to not perform well in the use of MS Project in the long term. It is very easy to use software, it allows adding, modifying and eliminating all kinds of assignments and tasks for all employees, it allows monitoring the progress of all projects in real time and it also shows the gaps in the planned project. It has a very good performance, it does not take up many computer resources and all the information is stored in sync with the Office 365 service. It occasionally has crashing problems, but this is something that does not affect users as much.

Incentivized

• Simplicity. I never felt like the system was too complicated to figure out, even as I was just starting out using it.
• Efficient. I like how easy is it to get through the entire process and see all of the data in an easy to read manner. It's good for the company to be able to organize its expense data using the product.
• Fast. I was able to complete my expense reports fast and pain-free.

Incentivized

• It is part of Office365 subscription. The look and feel is similar to other tools like excel. Helps in creating project plans, Gantt charts, work break down structures etc.
• Helps in resource allocation and tracking the projects. There is an option to use it to capture timesheets too.
• Helps project managers in producing weekly status reports and integrates well with other collaboration tools like Skype, sharepoint etc.

Incentivized

• The only part of FinancialForce that is very frustrating, is that we are unable to edit an invoice after it has been posted. The invoice is permanent and any small error can't be fixed, which means I have to create another invoice. Because of this, we have multiple "discarded" invoices in the system--forever!

Incentivized

• Remote work can be challenging - as Project must be downloaded to a specific computer.
• Upgrading to the top of the line version can feel like a requirement. There is a lot of functionality that is not available unless in the most expensive pay-tiers.
• Microsoft Project can be extremely expensive on a per user basis. Other tools can be much more cost-effective - especially for more basic project management needs.

Incentivized

There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.

I like using Microsoft Project. It simplifies building a schedule

Incentivized

From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.

Microsoft
Project is easy to operate because data could be inserted, changed and
deleted like you are in an Excel timesheet. Besides, it provides a great
level of automation beween his fields allowing few data changes. Also, its
funcionalities are well defined and grouped in upper menus, so you can find a
funcionality quickly

We have maybe had 1-2 outages over 3 years.

Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)

Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.

I’m giving MS Project an 8 because in general this is a solid scheduling program. It’s definitely designed with the professional in mind, and they have done well preparing the program to integrate with their other Microsoft products. The program is a workhorse so if you have serious scheduling needs then I would highly recommend MS Project.

Incentivized

It was fine.

Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.

I wasn't part of it so I don't know

Incentivized

PSA comes with a lot more data and reporting capabilities than were available at the time we switched from BigTime IQ. You get more features and functions with PSA, but the user interface is much much more difficult than BigTime. It was a fairly big trade-off to get more data and increase user accountability vs. a clean and simple tool that was easy to understand and use.

Incentivized

Microsoft Project provided more robust, collaborative solution to Turnkey Project Management. With Excel like sheets for Project Task Schedules are used for contractors and users it was well accepted i.e good UI UX. Integration capability of Microsoft Project Online with Power App and Power Automate + Share point made collaboration most useful. Security features of Microsoft Project is managed by Azure Active Directory Settings.

• We are a boutique consulting company and having FF PSA has allowed us to concentrate on the pre-sales side of business instead of being mired in the admin of projects and people.
• There is some redundancy for our consultants in managing Project Tasks and timecards, however, this is more based on our business process than the product.
• As a Managing Partner I love the 360 view of our business we get with SF and FF PSA.

Incentivized

• Since it is reasonable priced and flexible and fits into our Microsoft products, it meets our objectives
• It has prevented expensive scope creep, this has saved us money and had solid ROI
• Project does require light training cost to use it effectively

Incentivized