Certinia ERP Cloud vs. Oracle JD Edwards EnterpriseOne

FFA is a good product if you want the ability to customize functionality and reporting. However, all the setup can be overwhelming if you are looking for an out-of-the-box solution. FFA is a great choice is you are already using Salesforce and want to report on KPIs directly from the source data. There are a lot of applications to help you feed data into the system or export it out in a usable format.

Incentivized

If there are lot of complicated systems this might not be the best system. If you have only some complexity Oracle JD Edwards EnterpriseOne is a product a technical or application person can wrap their hands around and understand the whole system.

Incentivized

• Comprehensive spreadsheets and dashboards with filtering functions.
• Ease of file upload and conversion to and from Excel.
• The overall spread of the homepage makes for easy access to whatever information you're looking for.
• I believe FFA has a tremendous ability to data easy to access by all departments, but also is complex enough to retrieve specific data that is needed.

Incentivized

• JD Edwards is very configurable in handling different sales order entry scenarios.
• JD Edwards can be customized to present focused information on the login screen of a user so a user can better focus on the applications or reports that are relevant to their job.
• JD Edwards is also very effective in creating relationships between various customer accounts and the relationships between them.

Incentivized

• It took a very very long time to implement and we had configuration issues after the implementation that had to be addressed.
• Cannot run scheduled reports.
• Difficult to run reports (training is needed to configure the reports).

Incentivized

• The interface is aging - The application has been around quite a while. Even with the more modern UI, it still feels like a 90's application and doesn't provide the quick augmentation options like what is found in Netsuite or cloud apps.
• A premise based - It's an application that was built to run on mini/mainframe environments, which were great for its time. However, in comparison to the hand's free environments in the cloud, it requires more iron and humans to maintain the solution.
• Speed to roll out new business models - It felt like, once you deployed a business setup, it was difficult to change and add new business features, especially those that contradict previous directions.

Incentivized

The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.

Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.

great design and continuous improvements

Incentivized

Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards

If Visualforce pages are enabled, they sometimes slow down the load time.

The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.

Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.

The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.

FinancialForce Subscription & Usage Billing has more features, more useability, and manages higher numbers of customers. The systems I have used in the past are easier to navigate but couldn't handle this number of customers.

Incentivized

It is simple to use and implement as compared to complex softwares in the market that may take ample amount of time to implement. The budget is also slightly less to provide the same functionality that other softwares are providing. Also having Oracle database that comes with the system is much easier to handle and use and have much security.

Incentivized

• We moved to a subscription business, and FinancialForce cannot facilitate it. After using FinancialForce for 4 years, we had to switch to NetSuite. We had a negative return on investment with all the resources we used to do in-house development in FnancialForce.
• FinancialForce did not have a good way to match payments against invoices, and it was a very manual process. We spent a lot of human hours to get it done.
• It was still relatively cheap, so for the 4 years that we used it, the actual cost of the product was what we could only afford at the time.

Incentivized

• The EnterpriseOne toolset is flexible and easily usable. Since they continue to invest and grow the product, we do get a good ROI out of it.
• The software was already here and installed when I started at this company but the business users seemed to really like it and adapt to it well so it must feed the need to manage our inventory and financials, etc.

Incentivized