Certainly vs. Hearsay, now part of Yext
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Certainly | N/A | N/A | Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies… | $650 3 live* bots, All essential features |
Hearsay, now part of Yext | Score8.9 out of 10 | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A |
| Certainly | Hearsay, now part of Yext | |||||||||||||||
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| Entry-level Setup Fee | $650 3 live* bots | No setup fee | ||||||||||||||
| Additional Details | * “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Certainly | Hearsay, now part of Yext | |
|---|---|---|
| Small Businesses | ZoomInfo Chat Score7.7 out of 10 | Simplify360 Score7.8 out of 10 |
| Medium-sized Companies | SAP Conversational AI (discontinued) Score6.8 out of 10 | Braze Score8.9 out of 10 |
| Enterprises | AWS Chatbot Score9.5 out of 10 | SAP Service Cloud Score8.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Certainly | Hearsay, now part of Yext | |
|---|---|---|
| Likelihood to Recommend | - | 9.0 |
| Usability | - | 9.0 |
| Support Rating | - | 9.0 |
| Certainly | Hearsay, now part of Yext | |
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| Likelihood to Recommend | No answers on this topic |
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| Cons | No answers on this topic |
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| Usability | No answers on this topic |
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| Support Rating | No answers on this topic |
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| Alternatives Considered | No answers on this topic |
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| Return on Investment | No answers on this topic |
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| ScreenShots | Certainly Screenshots |



