CentralReach vs. SimplePractice

CentralReach is a great practice management software for companies large or small. It is best suited for healthcare agencies that provide ABA therapy but can be used by practices that provide Speech Therapy, Occupational Therapy, Physical Therapy, or Mental Health services. The software allows full integration across multiple departments and is very customizable to your PMS needs.

Incentivized

This is the first EHR platform I used. It is very professionally done with an aesthetically pleasing interface and has broad functionality. I would recommend it to a colleague who is a single practitioner with a small solo practice. I would not, however, recommend it to a group practice owner as I have found many alternatives that are just as good for a noticeable pricing difference with SimplePractice’s new fee structure.

Incentivized

• Clients: Data collection, template forms, file management, EVV capatability
• Billing: Session notes and audit supports, billing, accounts receivables, analytical reports
• Admin: Scheduling, Task Management, PTO requests, messaging

Incentivized

• Easy client interface
• Telehealth

Incentivized

• CentralReach is a very robust software and sometimes it's hard to navigate or understand the system.
• The CentralReach support team is not always quick to respond to questions or errors.
• CentralReach has had a lot of latency issues recently which has caused the system to go down, making it impossible for end users to complete their job responsibilities.

Incentivized

• Not being able to add 2 therapists to a client
• Having a steep learning curve to figure out where all the features were located
• Increased pricing with forced features that I did not plan to ever use
• Not having IvyPay as a payment option
• Only having one way calendar sync

Incentivized

It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking

Incentivized

I have not had to contact support which is nice. If I have a question, I am typically able to find the answer within the help section.

Incentivized

We've used multiple systems for multiple features that we now use CR for, such as Catalyst for data collection, VB MAPP APP for VB Mapp Assessments, Relias for Learner Management systems, Google Docs for scheduling and file management, etc. CR really incorporates the useful features of all of these, and plus a whole lot more and integrates them so that they work together. We still use Google Docs for some areas that CR doesn't do well with live documents and intuitive file management. All other features have been as well or better served through CR. The upgrade to CR from Relias for Learner Management/CUEs/Professional Development is extreme. CR has far better content, much more variety, is more user friendly, and has straightforward billing practices that lack with Relias, and far better customer support. The difference between those two for a LMS system is dramatic.

Incentivized

Also Kalix, Practice Better, Practice Q (formerly Intake Q), Healthie, Jane, etc. I'm hoping to switch to Practice Q soon.

Incentivized

• It is a costly software but cheaper than paper and pencil ;)

Incentivized

• Not overly expensive to use.
• No drawbacks.

Incentivized