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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cention Contact Center

    N/A
    Mid-Size Companies (51-1,000 employees)
    The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration…

    $39

    per user

    Webgility

    Score9.1 out of 10
    N/AWebgility is a multichannel eCommerce software which provides automated accounting and inventory management. It is optimized for QuickBooks Desktop and NetSuite users who sell on multiple channels.

    $109

    per month

    Pricing
    Cention Contact CenterWebgility
    Editions & Modules
    Foundation
    $39.00
    per user
    Foundation
    $39.00
    per user
    Professional
    $68.00
    per user
    Professional
    $68.00
    per user
    Enterprise
    $88.00
    per user
    Enterprise
    $88.00
    per user
    Pro
    $109 (billed annually)
    per month
    Advanced
    $199 (billed annually)
    per month
    Premium
    $399 (billed annually)
    per month
    Offerings
    Pricing Offerings
    Cention Contact CenterWebgility
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality.All plans come with free setup and onboarding, and annual plans get a 60-day money-back guarantee. All customers can add Webgility Intelligence for $20/mo/channel. QuickBooks Desktop customers can automate shipping for $50/mo and pull historical data over 90 days old for a $200 one-time fee.
    More Pricing Information
    Community Pulse
    Cention Contact CenterWebgility
    Considered Both Products
    Cention
    No answer on this topic
    Webgility
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    88%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    88%
    Implementation went as expected
    7 Answers
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    Cention Contact CenterWebgility
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    Bright Pattern Contact Center
    Score9.1 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cention Contact CenterWebgility
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (17 ratings)
    User Testimonials
    Cention Contact CenterWebgility
    Likelihood to Recommend
    Cention
    No answers on this topic
    Webgility
    Webgility allows for an accounting based on the real world of our business. We are in control and charge of all of the processes that give dynamic to our businesses. We do not feel near to our business we are near and we can do this with nothing else than the intelligence behind Webgility. Everything is better since we started and we have ourselves still space to put under our reign with the vast amount of methodologies that are implemented at best in Webgility Desktop, Online, and Intelligence. There is positive improvement in the benefits every employee generates with the suites. Cases in which some starts to get in unintended directions can be detected early and corrected with no worse impact. Webgility did not too much enhance our reach to new markets or customers. Our new qualities are getting around but we expect more from the business generating features sets of Webgility. We are still curious about enhancing ourselves and our employees but we already integrated the suites to a significant degree in our processes. We are very satisfied with the POS and markets but there is for us still a lot left out where we are strong and reach our clients and customers.
    Incentivized
    Read full review
    Pros
    Cention
    No answers on this topic
    Webgility
    • This product has seamlessly helped my company in a form of scrutiny that has minimized human errors to almost zero.
    • It ensures an optimal level of accuracy exists when we are in the middle of downloading any sort of customer data.
    • The tailored, customizable, and personalized reporting of this platform is another great aspect of it.
    • I am satisfied with the usability of this software because it is very easy to use plus it has an intuitive interface that is easy to grasp.
    • Customer support of this product is commendable and worth to be praised because they have always been very helpful and supportive in any time of need.
    Incentivized
    Read full review
    Cons
    Cention
    No answers on this topic
    Webgility
    • Keeping in mind all the good things said about Webgility there is also a need to pinpoint some loopholes that exist in Webgility so that Webgility can further work on those deprivations in order to bring the best to its users.
    • I feel that the inventory management system of Webgility is pretty basic compared to the overall level of Webgility.
    Incentivized
    Read full review
    Alternatives Considered
    Cention
    No answers on this topic
    Webgility
    It is one of the best platforms I have ever used. Webgility has been very helpful in mitigating human errors, which leads to so much time-saving. Webgility connects all the pieces, like a messed-up jigsaw puzzle, and keeps the orders synchronized well in Quickbooks.
    Incentivized
    Read full review
    Return on Investment
    Cention
    No answers on this topic
    Webgility
    • There is an on-going monthly fee, but our company finds it is well worth it for both the support we recieve as well as the time saved by not manually entering orders into out accounting software from our online store.
    • The biggest ROI is absolutely time saved in entering orders.
    Incentivized
    Read full review
    ScreenShots

    Cention Contact Center Screenshots

    Screenshot of Facebook errand.Screenshot of Chat with visitor path.Screenshot of Reports.Screenshot of Global search

    Webgility Screenshots

    Screenshot of Webgility manages ecommerce accounting with tools to ensure sales tax compliance, and eliminate busywork.Screenshot of Webgility manages orders individually or in batches, and users can view profitability details to gain an accurate picture of profit and loss.Screenshot of Wegility’s connections manager makes it easier to add stores, shipping platforms, and marketplaces to an account — no IT experience necessary.Screenshot of Sync data in any direction to ensure the accuracy of orders, fees, deposits, and inventory with syncing from an online store into QuickBooks Online or QuickBooks Desktop.