CDK vs. ERA-IGNITE

CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.

Incentivized

ERA-IGNITE works well for day to day operations at Car Dealerships. It will maintain your customer records. It is lacking a little in mainlining employee records, as you have to switch back and forth between ERA "blue screen" (older version) and IGNITE "point and click" (newer version). Overall, though it will get the job done.

Incentivized

• CDK Drive is great at integrating with other software programs or finding a solution to connect/gather information.
• CDK Drive allows you to pull all kinds of information, lists for use outside of CDK (like pulling customer lists for marketing emails).
• CDK Drive continually updates its systems and processes to keep up with modern technology (for example, implementing iPads/digital processes even for technicians).

Incentivized

• I like when you are punching journal entries, checks, etc. you get the schedule balance at the bottom. That is very beneficial.
• Payable checks are well done. You can pay by invoice or vendor.
• There are numerous reports that you can create in RMI to help with any specific reporting that is needed.

Incentivized

• It'd be nice if it weren't so expensive.
• Automatic reports emailed to service managers.
• Auto reporting emailed to designated managers.

Incentivized

• The Financial Statements can only be printed on legal and instead of scrolling through it to look at it you have to navigate it at the top with the arrows.
• Their time clock is not user-friendly. You cannot just pull up one person and look at their time and make changes. You have to go through like you want to print, look at the time for the employee to find errors, then back out and go into a different screen to correct.
• Giving employees access to different functions is a nightmare. It is not at all laid out the way Ignite is used, and there are numerous hidden check boxes.

Incentivized

Great job by everyone from the initial sales staff to the implementation team to the support staff. Always ready, willing and able to help out with any questions or issues that arise, even those from people who are simply not computer savvy and have had a hard time transitioning to a new product for everyday use.

Incentivized

CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time something else goes wrong, it builds on the frustration of the other 50 things that went wrong prior.

Incentivized

• It has had an enormous impact on lowering our fixed expenses, as everything is less expensive, down to the paper that is used.
• Data processing costs are down as well due to the fact that multiple facets of the program combine needed processes into one.

Incentivized

• Creating numerous reports on ERA-IGNITE is beneficial in seeing where you are getting the best ROI and where you are lagging.

Incentivized