CCH Axcess vs. Proconnect Tax Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CCH Axcess
Score 8.1 out of 10
N/A
Wolters Kluwer offers CCH Axcess, a modular cloud-based tax preparation, compliance, and workflow management solution.N/A
Proconnect Tax Online
Score 8.9 out of 10
N/A
Intuit ProConnect Tax Online is cloud-based professional tax software. It integrates with QuickBooks and includes a client portal so that clients can input their tax data online. ProConnect has a pay-per-return pricing structure.
$35.98
per return
Pricing
CCH AxcessProconnect Tax Online
Editions & Modules
No answers on this topic
200-299 returns
$35.98
per return
100-199 returns
$43.17
per return
50-99 returns
$55.17
per return
10-49 returns
$62.98
per return
1-9 returns
$70.78
per return
+300 Returns
Custom Pricing
Offerings
Pricing Offerings
CCH AxcessProconnect Tax Online
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CCH AxcessProconnect Tax Online
Features
CCH AxcessProconnect Tax Online
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
CCH Axcess
-
Ratings
Proconnect Tax Online
9.0
Ratings
14% above category average
3rd-Party Software Integrations00 Ratings6.00 Ratings
Tax Data Reporting00 Ratings10.00 Ratings
Compliance Administration Management00 Ratings10.00 Ratings
Tax Exemption Processing00 Ratings8.00 Ratings
Tax Document Management00 Ratings10.00 Ratings
Complex Tax Scenario Management00 Ratings10.00 Ratings
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CCH AxcessProconnect Tax Online
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User Ratings
CCH AxcessProconnect Tax Online
Likelihood to Recommend
7.0
(0 ratings)
8.0
(0 ratings)
Support Rating
-
(0 ratings)
1.1
(0 ratings)
User Testimonials
CCH AxcessProconnect Tax Online
Likelihood to Recommend
If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed
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It has been well suited to amend a return when I had a client that needed to get it amended. There wasn't any additional charge. When it wasn't well suited was when I had another tax return from a previous CPA and couldn't import it so I had to re-create the return.
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Pros
  • CCH Document - It's cloud based. The program is user-friendly and easily customizable.
  • CCH Tax - Relatively easy system navigation. It satisfies all our tax return filing needs.
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  • Cloud Based: The world is moving towards cloud based software and Intuit is on top of its game with ProConnect.
  • Tight Integration with Quickbooks Online (QBO): This is a real bonus if you are using QBO and want to integrate the client's Trial Balance into ProConnect.
  • Excellent Client Portal (IntuitLink): Using IntuitLink which is built into ProConnect, you can share document requests and documents with your client. You've also got a very user friendly visual "Client Organizer" rather than the clunky pile of paper based forms that many firms still use.
  • Support: Excellent online chat & support for resolving any issue while working in the software.
  • Flexible Pricing: Purchase as many returns as you need for tax season.
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Cons
  • Billing issues.
  • Customer service.
  • Deceptive information provided when placing order. Then turn around and said that’s not right.
  • Ability to listen to customers.
  • Sales rep doesn’t know what client ordered.
  • Reps who don’t care.
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  • Not very many software titles outside the Intuit family can be used to integrate with the product.
  • The UI is a bit dated looking.
  • Can get rather costly if larger volumes of returns are prepared.
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Support Rating
No answers on this topic
The support is, excellent and Intuit overall provides good support. Their customer service representatives are friendly and always assist with issues when needed. There are multiple ways to contact the support team. I have not sued them though very much for technical tax issues and primarily the customer service team when needed.
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Alternatives Considered
CCH offered a best-in-class product at a price point that was "reasonable", given the high volume of users in our organization and the immense number of tax returns we complete annually. We also already employ many other tools from the WoltersKluwer family of applications, which alleviates the administrative burden of reviewing a new vendor.
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For many of the reasons previously stated in the review (ie. cloud based, client portal, QBO integration), I am a big fan of ProConnect Tax Online. Many competing products have been around far longer (Drake, for example, was one of the original collaborators with the IRS on the original e-file data format protocol). However, even given its shorter history, Intuit has shown again that it is a very innovative, cutting edge company that has loaded the product with tremendous features and rich functionality. I highly recommend the product, especially if you are running a tax practice that is more modern and makes use of technology.
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Return on Investment
No answers on this topic
  • Just being the administrative assistant I can't really talk on ROI - that would be for my boss to address. But since our office strives to be completely paperless efiling fits in with our paperless narrative.
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ScreenShots