CCH Axcess vs. Pilot.com

If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed

Pilot is great for early-stage startups in any vertical. They handle the entire financial stack and will save you a lot of time on that front. Their CFO services are also great regardless of the vertical you are in. As a founder, this is something you shouldn't waste your time on, and with Pilot you can feel secure.

Incentivized

• CCH Document - It's cloud based. The program is user-friendly and easily customizable.
• CCH Tax - Relatively easy system navigation. It satisfies all our tax return filing needs.

Incentivized

• Quick responses to questions submitted to support
• Integration with various banking systems and software, including HR systems and cap table system, which saves time when filing taxes

• Billing issues.
• Customer service.
• Deceptive information provided when placing order. Then turn around and said that’s not right.
• Ability to listen to customers.
• Sales rep doesn’t know what client ordered.
• Reps who don’t care.

• I would say that only room for improvement would be to offer more educational opportunities that explain what the numbers mean.

Incentivized

CCH offered a best-in-class product at a price point that was "reasonable", given the high volume of users in our organization and the immense number of tax returns we complete annually. We also already employ many other tools from the WoltersKluwer family of applications, which alleviates the administrative burden of reviewing a new vendor.

Incentivized

I liked the people they had working for them, and their communication was exceptional. This is their focus, not the overall software package with bookkeeping services added in.