TrustRadius

CAST AI vs. IFS Assyst

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CAST AI
Score 5.0 out of 10
N/A
CAST AI combines AI-driven cloud cost monitoring, management and security insights for Kubernetes. The platform aims to cut the user's cloud bill in half, boost the power of DevOps 10X, and guarantee business continuity by preventing downtime.N/A
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
Pricing
CAST AIIFS Assyst
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CAST AIIFS Assyst
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CAST AIIFS Assyst
Features
CAST AIIFS Assyst
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
CAST AI
-
Ratings
IFS Assyst
8.9
Ratings
9% above category average
Organize and prioritize service tickets00 Ratings10.00 Ratings
Expert directory00 Ratings9.00 Ratings
Service restoration00 Ratings9.00 Ratings
Self-service tools00 Ratings9.00 Ratings
Subscription-based notifications00 Ratings9.00 Ratings
ITSM collaboration and documentation00 Ratings9.00 Ratings
ITSM reports and dashboards00 Ratings7.00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
CAST AI
-
Ratings
IFS Assyst
9.0
Ratings
9% above category average
Configuration mangement00 Ratings10.00 Ratings
Asset management dashboard00 Ratings9.00 Ratings
Policy and contract enforcement00 Ratings8.00 Ratings
Change management
Comparison of Change management features of Product A and Product B
CAST AI
-
Ratings
IFS Assyst
8.7
Ratings
4% above category average
Change requests repository00 Ratings10.00 Ratings
Change calendar00 Ratings7.00 Ratings
Service-level management00 Ratings9.00 Ratings
Best Alternatives
CAST AIIFS Assyst
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
IBM Turbonomic
IBM Turbonomic
Score 9.3 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
vRealize Operations (discontinued)
vRealize Operations (discontinued)
Score 10.0 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CAST AIIFS Assyst
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
CAST AIIFS Assyst
Likelihood to Recommend
No answers on this topic
Axios assyst is for organisations that want to improve and automate processes.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • It was a low cost solution
  • The service catalog is an ITIL compatible format
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
  • Axios service desk does not offer much help, our internal technical people know more than their support analysts.
Verified User
Anonymous
Read full review
Likelihood to Renew
No answers on this topic
At this point, we are stuck with it. We can't afford a change at this point.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Verified User
Anonymous
Read full review
ScreenShots