Cass Telecom Expense Management (TEM) vs. Valicom Clearview

CASS Telecom expense management system provides a complete solution to manage the telecom expenses, service providers, and setting up of personal and company devices to the company plans. The provider has various range of plans to work around and choose from—a friendly application to manage telecom expenses. The team at CASS has been fantastic to work with. They really do a great job in terms of streamlining the Telecom Expense Management process and helping our company find ways to reduce our Telecom expenses.

Incentivized

Well suited for 1. Service order management, and

2. Customer self-service portals. 3. Streamlining operations. 4. Improve customer experience. 5. Drive revenue growth

Incentivized

• Invoice Payments.
• Streamlining the Telecom Expense Management process.

Incentivized

• Easily linking to social accounts
• Intuitive navigation for creating and viewing available shares
• Good analytics on share performance
• Ranking and scoring system (badges)
• Share now vs Share with Peaktime is good

Incentivized

• Initial integration and configuration took some time.
• Modernize portal.
• Limited customisation available.

Incentivized

• Though I am happy with how it is, however reporting and analytics can be made better.
• It will be great to have email and notification reminders
• Nothing more, it works great!

Incentivized

2 reasons - 1 the Clearview team was seamless in our buying process. 2 - we have it implemented and it would be very difficult to transfer directly when in a growth phase.

Incentivized

The user interface is fairly intuitive. It's not hard to find your content, set up your shares, or view your results/analytics. As mentioned, the content available for sharing within Clearview isn't great, but I don't place a ton of value on that, as this is likely intended for more sharing of original, unique content. I do think there still can be some improvements made to setting up shares across multiple platforms at the same time, but overall, it does the job fine

Incentivized

I couldn't ask for better support. Everytime I have a question or concern, I talk to a real live person, and it is always the same project manager or the same supporting analyst if he is out of the office. They really feel like a part of the team since we connect and communicate regularly. I honestly don't think you can find this type of support anywhere today in such an automated world.

Overall the functionality and feature set of Cass Telecom Expense Management (TEM) was seen as greater than the alternatives that were assessed at the time. Furthermore, the pricing of the platform was also competitive, which made it an easy decision to choose Cass as the platform that we would select.

Incentivized

We started out with Clearview as a pilot at no cost. After using for a time we determine that the platform met our needs and ultimately the return will be there. We did not pilot the other alternatives out there. For the most part, we are happy with the platform

Incentivized

• Streamlined existing processes enabling employees to work on the things that are important.
• Enabled us to find new ways to reduce Telecom costs.

Incentivized

• Positive. The cost up front is usually 0.5% - 3% MAX and savings are usually upwards of 15% - 30% so there is a massive ROI.
• The dedicated staff that supports the tool in the background is extremely helpful to address concerns and even requests for custom reports, completely free which is nice.