Cardknox vs. TSYS Payment Gateway

One thing Cardknox does well is to automatically update critical credit card information such as card expiration dates. This feature not only saves time, but it solves a huge headache of keeping card information updated. Before, our customers would have to call the credit card holder to get a new expiration date. Now it is automatic.

Incentivized

None. This is the worst company I have ever worked with. We will never recommend or even think about doing business with them again.

• One of the strengths of Cardknox is the ease of installation. We have worked with more than one processor and Cardknox is by far the easiest to install.
• Cardknox also has excellent support. When we need assistance they are they to help and it is easy to get through to them.
• The sales team at Cardknox is great also. They often go beyond the call of duty to help us.

Incentivized

• In my experience, customer service in generally helpful and easy to reach
• I think the new website is pretty cool
• In my opinion, they are very courteous as they rob you blind.

Incentivized

• Any areas in function that we found tedious or difficult were really a result of us not knowing how to use all the features Cardknox offers. Once we contacted support with our issues and received guidance, we have not had any issues or frustrations with the system. Their support is robust and wait times for a response are extremely low!

• Cancelation process
• Upfront fee breakdown
• Customer service

Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!

We have direct access to their support team. They have 24/7 support and are always able to help when we contact them

Incentivized

I have spoken to over 50 different payment solutions and integrated with 3 others. Cardknox is leaps and bounds better than others in terms of customer support, payment technologies, and overall organization.

Incentivized

Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.

• Cardknox is a critical piece of our business strategy and impacts large portion of our business

Incentivized

• Positive impact on work flow- employees can quickly cross-reference reports to close out the day
• TSYS can be expensive. We are considering alternatives as we continue to improve our practice.
• More than one employee can be logged in at one time allowing for responsibilities to be shared to help with work flow and productivity.

Incentivized