Cardknox vs. GoCardless

One thing Cardknox does well is to automatically update critical credit card information such as card expiration dates. This feature not only saves time, but it solves a huge headache of keeping card information updated. Before, our customers would have to call the credit card holder to get a new expiration date. Now it is automatic.

Incentivized

I think it's a great payment gateway for small businesses which are new to the business and looking for something low budget & an easy-to-use platform to begin accepting the payments. It does streamline the cash flow & gives good visibility to payment status but sometimes it takes 3-4 days in the reconciliation of balances which might not be suitable for businesses looking to have a quick turn-around-time of balances.

Incentivized

• One of the strengths of Cardknox is the ease of installation. We have worked with more than one processor and Cardknox is by far the easiest to install.
• Cardknox also has excellent support. When we need assistance they are they to help and it is easy to get through to them.
• The sales team at Cardknox is great also. They often go beyond the call of duty to help us.

Incentivized

• Reliably takes recurring payments
• Makes it easy and secure for customers to set up their direct debits with us
• Informs us when payments have failed at the customer's end
• Makes it easy to see upcoming payments that will be collected

Incentivized

• Any areas in function that we found tedious or difficult were really a result of us not knowing how to use all the features Cardknox offers. Once we contacted support with our issues and received guidance, we have not had any issues or frustrations with the system. Their support is robust and wait times for a response are extremely low!

• Reduction in fees for customers who use it for large volumes of clients
• Easier for clients to review their payment plans
• Payment sooner to our bank account

Incentivized

Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!

It has a good web dashboard, you can see who has paid, who hasn’t, when payments will be taken from client and when they will arrive in the bank account

Incentivized

We have direct access to their support team. They have 24/7 support and are always able to help when we contact them

Incentivized

There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.

Incentivized

I have spoken to over 50 different payment solutions and integrated with 3 others. Cardknox is leaps and bounds better than others in terms of customer support, payment technologies, and overall organization.

Incentivized

GoCardless better fit Kanopy's needs for the following reasons: (1) desire to decrease credit card payments which carry higher costs, (2) single payment solution for 12+ countries via direct debit at no fees for customers, and (3) better customer integration potential for company website portal and A/R 3rd party tool.

Incentivized

• Cardknox is a critical piece of our business strategy and impacts large portion of our business

Incentivized

• Customers appreciate using a bank account for payments to eliminate any credit card fees that may be implemented in the future.

Incentivized