Launched in 2018, Carbonite now overs disaster-recovery-as-a-service (DRaaS) via Carbonite Recover, a service that helps IT administrators keep critical systems online during a disaster with push-button cloud failover.
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ConnectWise BCDR
Score 10.0 out of 10
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ConnectWise BCDR (formerly Recover, or Continuum) is a combination of disaster recovery technology and Continuum's NOC with 24x7 monitoring and troubleshooting support, supporting MSPs with extended BDR capacity.
Continuum was acquired by ConnectWise in late 2019.
I believe it works best for our small to medium size businesses customers. It quickly identifies if a file or folder is having backup issues. This user-friendly interface makes it easier to understand. Since there is no on-site IT staff it makes it easier for them to quickly check [their] backups.
For two years now, we have managed operations with Continuum's server and desktop care offerings. I'm especially impressed by Continuum's web portal and a ticketing system but I would want them to release new features more often. Looking back over the years, we are very happy with the growth we've enjoyed and the role that Continuum has played in the company's success.
The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
All our server and desktop patching is properly managed and tested.
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Unitrends is a more robust software meant for larger businesses. I chose to compare to Unitrends to point out why we target small to medium customers with Carbonite. Unitrends does full VM and file backups while carbonite backups up files. Unitrends is expensive and harder to set up. Carbonite is quick and easy.
We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
