Carbonite Information Archiving vs. Sonian (discontinued)

Archiving is almost exactly what I'm looking for in a solution, especially now that it's fully rolled out to our users. The one pain point is the initial setup of the archive, which is a little lacking. Some archiving solutions simply need an administrator account to thread all of the old data in the inboxes. For Zix Information Archiving (ZixArchive), I must manually export a PST and send it to Zix Support for upload. I'd like to have users' entire mailboxes automatically uploaded into the archiver without several fairly time-consuming steps.

Incentivized

We have had a couple of legal inquiries which required us to review emails for a user or users. Using the Barracuda Cloud Archiving Service, we have been able to perform searches quickly, narrowing or expanding the search criteria is easy, resulting in exactly what we were looking for. This has saved us with claims for collections, as well as a couple of legal HR matters. It is my trusted go to application.

• Recovery of deleted data.
• Retention of information from archive portal.
• Powerful search features.

Incentivized

• Granular searches
• Results are fast and easy to read through
• Searches can be saved for future

• Setup (would be nice to get historical data from before setup)
• Download a copy of a message instead of just delivering from within the individual message
• Integration of archive into other features (e.g., threat protection/tools)--the ability to get to the archiver's copy of the message would be nice

Incentivized

• It's not possible to integrate the Sonian archive with Outlook. The outlook add-in allows users to quickly retrieve items that have been archived, directly from their Outlook client.
• Sonian does not currently offer email management systems such as Email continuity, spam protection etc., which you can get through other archiving suppliers as an all-in-one bundled solution with email archiving included.

Incentivized

It performs as expected with no exceptions.

Each time I have contacted support, I have had a resolution on the first call.

Incentivized

We only need support when initially setting it up. We really have not had to call for user or help support on this product. It has always worked and is always easy to use.

Incentivized

Sonian is a pure SaaS solution and is easy to manage and use. It's cost effective and does exactly what it says on the tin

Incentivized

• Supports our document retention polices.
• Allows for recovery of data easily.

Incentivized

• We have been able to reduce a lot of store space by moving all PST files to the archiver.
• Users love how easy it is to find old emails that were deleted long ago.
• Some users now rely on this service