Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Salesflare
Score 6.0 out of 10
Small Businesses (1-50 employees)
Salesflare headquartered in Antwerp offers their small business intelligent CRM, providing automated event tracking and related features designed to aid the operations of SMBs.
$39
per month per user
Pricing
Capsule CRM
Salesflare
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
Growth
$39
per month per user
Pro
$64
per month per user
Enterprise
$124
per month per user
Offerings
Pricing Offerings
Capsule CRM
Salesflare
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Discount available for annual billing.
More Pricing Information
Community Pulse
Capsule CRM
Salesflare
Features
Capsule CRM
Salesflare
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
7.1
Ratings
8% below category average
Salesflare
8.1
Ratings
5% above category average
Customer data management / contact management
8.00 Ratings
8.80 Ratings
Workflow management
7.00 Ratings
8.70 Ratings
Territory management
6.00 Ratings
5.10 Ratings
Opportunity management
8.00 Ratings
8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)
8.00 Ratings
9.00 Ratings
Contract management
8.00 Ratings
10.00 Ratings
Quote & order management
6.00 Ratings
6.10 Ratings
Interaction tracking
7.00 Ratings
8.80 Ratings
Channel / partner relationship management
6.00 Ratings
8.20 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.4
Ratings
11% above category average
Salesflare
8.3
Ratings
10% above category average
Case management
8.60 Ratings
9.00 Ratings
Call center management
8.10 Ratings
7.00 Ratings
Help desk management
8.50 Ratings
9.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.5
Ratings
11% above category average
Salesflare
8.7
Ratings
14% above category average
Lead management
8.00 Ratings
8.70 Ratings
Email marketing
9.00 Ratings
8.80 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
7.7
Ratings
1% above category average
Salesflare
8.0
Ratings
5% above category average
Task management
9.00 Ratings
8.00 Ratings
Billing and invoicing management
7.00 Ratings
8.00 Ratings
Reporting
7.00 Ratings
8.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
7.0
Ratings
8% below category average
Salesflare
8.2
Ratings
8% above category average
Forecasting
7.00 Ratings
7.90 Ratings
Pipeline visualization
8.00 Ratings
9.00 Ratings
Customizable reports
6.00 Ratings
7.80 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
7.4
Ratings
1% below category average
Salesflare
8.7
Ratings
15% above category average
Custom fields
7.00 Ratings
8.10 Ratings
Custom objects
6.00 Ratings
10.00 Ratings
Scripting environment
8.60 Ratings
00 Ratings
API for custom integration
8.00 Ratings
8.10 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
9.0
Ratings
8% above category average
Salesflare
8.1
Ratings
3% below category average
Single sign-on capability
9.00 Ratings
8.10 Ratings
Role-based user permissions
9.00 Ratings
8.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.0
Ratings
5% below category average
Salesflare
8.5
Ratings
15% above category average
Social data
7.00 Ratings
8.80 Ratings
Social engagement
7.00 Ratings
8.10 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
7.5
Ratings
2% above category average
Salesflare
8.9
Ratings
19% above category average
Marketing automation
8.00 Ratings
8.80 Ratings
Compensation management
7.00 Ratings
9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Using Capsule CRM, businesses can have a perfect CRM solution without the risk of being forced to pay on a monthly subscription basis. Compared to other customer relationship management apps, it has a wide range of unique features. Functional and cost-effective are the main advantages. Because we're a small company, its simplicity appeals to us greatly. For a limited time, start-ups can store up to 250 contacts in the free version. Capsule CRM is well-suited to Gmail and offers many other integration possibilities. Even though it lacks some more powerful CRM features, the Capsule platform makes up for this with a widespread list of integrations.
Salesflare is recommendable for any business that runs a lean sales setup with a website for lead generation, empowered with maybe cold outreach and/or lead nurturing. Mostly so for small-to-medium sized businesses: they can save a ton of time/money generating more revenue with their human sales efforts, while Salesflare does the rest of the job.
Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
The UI is clean and intuitive. We don't get easily overwhelmed while using it.
Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Workflows are easy to create and very effective for bulk messaging.
I like the email templates that I can set up and re-use - very convenient!
The phone app is good - I can access a contact right from my phone and call them. When I make a call, it automatically opens a note for me to create a time-stamped record of the call.
I also like that fact that I can add customized contact and account fields. This is a big help in allowing me to do pretty precise "sorts".
Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
It needs to improve the user interface and make it more productive especially on the calendar view.
The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
Salesflare automatically captures and organises data about leads so it can effectively surface the ones that require your attention. It also provides you with the tools to do just that. What it doesn't cover as much right now is feeding top of the funnel: I would for example happily pay extra to have a website visitor identification functionality into the mix.
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Capsule CRM effectively specifies the causes of any project's disadvantage and problem-solving. This application is effortless because of its genuine approach to business empowerment. Everything is easily accessible with a single click. Our clients will appreciate our technical and user-friendly promotions. Furthermore, it is well worth our company's time to run.
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
The learning curve and ease of use are virtually non-existent, and the interface is straightforward. Other products we've tried or evaluated have been too complicated and customizable. It's easy to start using Salesflare right away. Salesflare can be thought of as a better Pipedrive. With the same easy-to-use, low-barrier approach to getting started, it ups the ante when dealing with data, enriching and automating it.
Capsule CRM software not only interprets with resource planning but maintains the customer relationship at its peak.
This software is altogether a big package to promote and control the business movements on a high scale
This application tends to work with all versions but, there is no plan to cop up with the R13 version so, the latest version should have all effects to compensate for the business dealings.
I save dozens of hours each month managing new clients and leads, Salesflare easily pays for itself each month
Between the great mobile app and integration with Gsuite, Salesflare is the perfect CRM for the mobile user. I no longer feel chained to a desktop to manage my leads.
I used to have a Love-Hate relationship with CRMs but now actually enjoy using a CRM since using Salesflare and feel like I actually realize the value of using a CRM.