Capacity vs. Fin by Intercom
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Capacity | N/A | N/A | Capacity is an AI-powered helpdesk that automates support in real-time for customers and employees. The AI helpdesk helps team to filter, organize, and respond to inbound inquiries, like an email inbox. | $49 per month per user |
 Fin by Intercom | Score8.5 out of 10 | N/A | Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite. | $0.99 one-time fee per 1 resolution |
| Capacity | Fin by Intercom | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Capacity | Fin by Intercom | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 99% Would buy again 273 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 98% Delivers good value for the price 218 Answers | |
| Happy with the feature set | ||
No answers on this topic | 97% Happy with the feature set 268 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 96% Lived up to sales and marketing promises 155 Answers | |
| Implementation went as expected | ||
No answers on this topic | 95% Implementation went as expected 179 Answers | |
| Capacity | Fin by Intercom | |
|---|---|---|
| Likelihood to Recommend | - | 8.8 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.8 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | - | 5.7 |
| Online Training | - | 7.4 |
| Implementation Rating | - | 6.6 |
| Product Scalability | - | 9.1 |
| Capacity | Fin by Intercom | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic | No answers on this topic |
| Pros | No answers on this topic | No answers on this topic |
| Cons | No answers on this topic | No answers on this topic |
| Likelihood to Renew | No answers on this topic | No answers on this topic |
| Usability | No answers on this topic | No answers on this topic |
| Reliability and Availability | No answers on this topic | No answers on this topic |
| Performance | No answers on this topic | No answers on this topic |
| Support Rating | No answers on this topic |
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| Online Training | No answers on this topic | No answers on this topic |
| Implementation Rating | No answers on this topic | No answers on this topic |
| Alternatives Considered | No answers on this topic | No answers on this topic |
| Return on Investment | No answers on this topic | No answers on this topic |
| ScreenShots | Fin by Intercom Screenshots     |
