Camtasia vs. UserTesting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Camtasia
Score 8.8 out of 10
N/A
Camtasia is a video editor and screen recorder. Camtasia offers a range of plans designed to meet varying video creation needs, and enables users to produce professional-looking videos. Its features include Camtasia Rev, script generation, text-to-speech, translations, and avatar videos, to streamline the video creation process. The editions available are Free, Essentials, Create, or the Pro plan.
$198
per year per seat
UserTesting
Score 8.0 out of 10
N/A
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.N/A
Pricing
CamtasiaUserTesting
Editions & Modules
Camtasia Business
$198
per year per seat
No answers on this topic
Offerings
Pricing Offerings
CamtasiaUserTesting
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Discounts available for purchases supporting a large volume of users.
More Pricing Information
Community Pulse
CamtasiaUserTesting
Best Alternatives
CamtasiaUserTesting
Small Businesses
Sendspark
Sendspark
Score 10.0 out of 10
Smartlook
Smartlook
Score 8.2 out of 10
Medium-sized Companies
Snagit
Snagit
Score 9.3 out of 10
Optimal
Optimal
Score 9.0 out of 10
Enterprises
Snagit
Snagit
Score 9.3 out of 10
Optimal
Optimal
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CamtasiaUserTesting
Likelihood to Recommend
8.4
(0 ratings)
8.1
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
8.3
(0 ratings)
Usability
7.0
(0 ratings)
8.1
(0 ratings)
Availability
-
(0 ratings)
9.1
(0 ratings)
Performance
-
(0 ratings)
9.1
(0 ratings)
Support Rating
8.6
(0 ratings)
8.3
(0 ratings)
Implementation Rating
-
(0 ratings)
4.6
(0 ratings)
Configurability
-
(0 ratings)
7.3
(0 ratings)
Product Scalability
-
(0 ratings)
7.3
(0 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(0 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
CamtasiaUserTesting
Likelihood to Recommend
Well-suited scenarios Camtasia is an excellent video creation tool if you are new to making/editing videos. Its definitely the easiest application to use and doesn't overcomplicate things. Once you are used to the way things work within Camtasia, coupled with applying some important, basic principles of making videos, you can produce some nice-looking videos. I've had lots of compliments on some of the product promo videos I've created using Camtasia. If you want to create something quick, simple, and eye-catching, you can certainly do that in Camtasia without a ridiculously steep learning curve. Not so well suited scenarios Camtasia wouldn't be my choice of product if I wanted to make a full-length feature film, but that isn't really its intended target audience. There are more powerful applications out there, such as Adobe Premier Pro, or Final Cut Pro (if you're an Apple user) for that type of thing.
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When working with general market customers. For example, a person between the ages of 30 and 60 who has a checking account and a mortgage with their primary bank, as long as they don't get too specific about a particular bank.
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Pros
  • Very intuitive controls. You don't need to be a pro at video editing
  • Seamless control of assets (separates video from still images)
  • Great library of annotations and gestures
  • Easy to integrate audio/video edits
  • Custom formats that suit my needs (web, mobile, tablets)
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  • Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
  • UserTesting University is a great platform to learn how to use UT and general information about research.
  • UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.
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Cons
  • Camtasia takes a lot of training to learn how to integrate and edit video
  • Video editing is not as advanced as most major video editing software products
  • Camtasia does not provide as many pre-made sound themes as they should. The selection is not very diverse.
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  • A centralized platform to recommend products and use cases would be handy so that users can suggest what they could use more of.
  • Integration with newer payment methods and gift card services could expand the user base.
  • Some products are business-critical and thus require sophisticated testing. This service could be added.
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Likelihood to Renew
Each release of Camtasia has added just enough functionality to justify the upgrade to the new version. I like that Camtasia is not a subscription-based product as we have more flexibility and control over our spend on the product. We can also purchase support packages that include the next version when released.
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I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
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Usability
I haven't used another video recording and editing tools that is as comprehensive and straight-forward as Camtasia. Typically, if you want a user-friendly video editing tools for novice users, you have to compromise on features. Camtasia solves this problem by offering extensive editing features in a simplistic, user-friendly environment. Highly recommend
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It can be difficult to organize our tests and go back and find information. I think the AI tools are helping and will help with this, but for now it is time consuming to sort through all of the tests and information and then synthesize it and share it with others. It just takes a lot of time.
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Reliability and Availability
No answers on this topic
Never encountered any problems
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Performance
No answers on this topic
Perfectly fine. Never had any problems.
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Support Rating
With the latest version (Camtasia 2020), I actually had problems with an Imac with HighSierra, but from the first moment they answered and guided me to solve the problem, even before making the purchase (with some doubts I had). And they have support in English and Spanish, I really liked that.
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I've used the "power hour," as I think it's called. This really helped me gain a greater understanding of my specific needs and wants from the platform. This excellent service points to the excellent relationship UserTesting provides its clients. I would recommend this service to any of my colleagues.
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Implementation Rating
No answers on this topic
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
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Alternatives Considered
My goal was to quickly create a professional-looking course and video in no time with Camtasia. 'Time is money,' as the old saying goes. Because of my lack of time and patience, I didn't bother with other applications. Camtasia is everything I need and more. I just wished I can afford the upgrade.
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UserTesting is probably the most polished with the largest tester pool, fastest turnaround, and great tools for both moderated and unmoderated tests. Userlytics is a solid alternative, especially for the budget-conscious. It supports usability testing on lots of devices, and you can do both moderated and unmoderated sessions. The UI isn’t as seamless as UserTesting’s, but it gets the job done and it's pretty flexible in terms of study setup and participant targeting.
Trymata is the most basic, but it’s relatively straightforward and affordable. You still get session recordings and written responses, but lacks dashboard polish or advanced features. It’s great for smaller teams or one-off tests.
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Scalability
No answers on this topic
The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
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Return on Investment
  • We used to source instructional videos. Now we do them in house, saving us time and money. Not only that, they are of higher production value.
  • We have used Camtasia to produce promotional videos in house. These used to be outsourced.
  • We don't have to wait for an outside firm to find capacity to help us with simple video projects, but can now do them on our timeline.
  • Camtasia has surprising power for the price. Again, don't expect Primiere Pro, but understand you may find you can do a lot with this program. We keep finding more and more use-cases for it.
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  • We can build tests and gather the insights from those tests to validate our products at a breakneck pace.
  • By quickly validating our assumptions, we can adjust or refine our designs to ensure the final results are more user-focused.
  • Recently, by testing and comparing two different flows for a form, we were able to create the right solution that gave us better leads compared to the former form. This results in better leads, better data about the user, and better support at the end for this user.
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ScreenShots

Camtasia Screenshots

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UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.