Some areas where Northridge Loan Systems is best suited is for mid to large-sized companies who are handling thousands of loan applications on a day-to-day basis. Since this program has a sizeable IT infrastructure, this software is best suited for companies that have a mid to large-size IT team with scalable infrastructure. I would not recommend Northridge Loan System to smaller-sized companies with a low volume of loans as it can be a mid-complex to manage and maintain when there are other solutions out that cater to smaller businesses.
There is lots of room for improvement as there have been many bugs in the implementation of the new format. Responsiveness to customer needs was inexcusably slow for a change that was years in the planning.
Many of the calculations seem inconsistent on Fees Worksheet and other pages, including differences in how the information appears when printed vs onscreen.
The menus are not intuitive and could be much better.
The user interface is archaic.
Field links do not work correctly and take a long time to be corrected.
We chose Nortridge Loan System to handle our loan management going forward to due to the fact that we can implement this crucial business function in the cloud. Unlike Shaw Systems, which is completely on-premise, we have to manage many aspects of this software for the business from servers to segregated networks, and backups to ensure availability. With Northridge Loan Systems being able to be implemented in the cloud, we can ensure higher availability to our loan servicing teams and increased insurance that data will be safe with the DR procedures surrounded in the cloud.
The program meets the bare minimum for originating loans but when it breaks, the impact is significant. Even a small break in generating a report with inaccurate numbers can cause loss of confidence in our business and loss of a deal.
The downtime caused by the extremely poor implementation of the new URLA was costly and unnecessarily painful. The company did not adequately prepare for this. Some glitches were inevitable but they had [few] resources available to address the issues they knew were coming.
Customer service from the company by phone takes hours and is often a wasted effort. Wasting their customer's time is costly to their businesses.
If I were starting a mortgage company or selecting a new LOS, I would not select Calyx.
