Encompass is a very robust tool that would work great for companies that have strong organizational process with defined user roles in place. I would recommend anyone considering implementing it to carefully map out every step from lead generation to loan delivery. It’s important to involve compliance and audit as well as origination and post closing with every decision for best execution.
There is lots of room for improvement as there have been many bugs in the implementation of the new format. Responsiveness to customer needs was inexcusably slow for a change that was years in the planning.
Many of the calculations seem inconsistent on Fees Worksheet and other pages, including differences in how the information appears when printed vs onscreen.
The menus are not intuitive and could be much better.
The user interface is archaic.
Field links do not work correctly and take a long time to be corrected.
Is Calyx Point even a thing anymore? I recall using Calyx Point years ago but don't remember it being able to do half of what Encompass is capable of doing. Encompass alone being able to communicate to 3rd party systems is a major time saver something Point was never able to do.
The program meets the bare minimum for originating loans but when it breaks, the impact is significant. Even a small break in generating a report with inaccurate numbers can cause loss of confidence in our business and loss of a deal.
The downtime caused by the extremely poor implementation of the new URLA was costly and unnecessarily painful. The company did not adequately prepare for this. Some glitches were inevitable but they had [few] resources available to address the issues they knew were coming.
Customer service from the company by phone takes hours and is often a wasted effort. Wasting their customer's time is costly to their businesses.
If I were starting a mortgage company or selecting a new LOS, I would not select Calyx.
One of the items that were difficult initially is that we pay for the software and have to pay an additional monthly fee for each closing package. For a small lender that is a huge expense.
The online application is a great asset to us and is going to help us to be competitive in our market.
