CallSource vs. LeadsPedia

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.

Incentivized

I'd have zero hesitation on recommending LeadsPedia to my colleagues. Their platform has proven to be a lifesaver for Vivint. Their customer support is fantastic, and their platform features and functionality are second to none. I've evaluated numerous platforms, but none seem to have the comprehensive suite of tools that are necessary for brands that buy both web leads and calls from the affiliate ecosystem

Incentivized

• Detailed call reporting
• Live alert when a call is not booked
• the overall scoring of how campaigns are doing
• Industry comparisson of how you rate on customer service

Incentivized

• LeadsPedia lives and breathes lead and call tracking. Few, if any, platforms do this better.
• LeadsPedia has integrations with several solution providers in the lead gen space, which facilitates lead validation and compliance.
• LeadsPedia's platform is incredibly feature rich, which gives end users plenty of optionality.

Incentivized

• EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number
• Phone numbers get spammed a lot and forces us to reprovision
• Reporting functionality is very weak

Incentivized

• I'd love to see LeadsPedia modernize its user interface. The UI already intuitive, but it looks a little outdated.
• I'd love to see LeadsPedia continue integrating with new solution provides in the marketplace. They've done this well, but they should continue these efforts.
• I'd love to see LeadsPedia build out a robust knowledgebase to educate end users on all of their features and functionality.

Incentivized

It's easy to use, we've had the account for a long time

Incentivized

We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with DialogTech than I was with CallSource.

Incentivized

Previously, we had to use both CAKE and Invoca seperately. Cake for lead tracking, and Invoca for call tracking. Now we only have to use one platform, Leadspedia. It's much more user friendly, and makes campaign setup incredibly simple. Wish we would've switched to Leadspedia ages ago.

Incentivized

• We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
• I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.

Incentivized

• It has centralized our entire program, and cut back on a lot of manual reporting

Incentivized