CallSource vs. KeyMetric

CallSource was great at seeing where we were failing as a company on the phone calls. It allowed us to tighten up a few spots to close those gaps and increase our call performance.

Incentivized

I can only speak to our situation, where we use KeyMetric to track inbound calls for our online services, marketing and sales engagements and calls forward to multiple locations and agents across the country. As a smaller business, KeyMetric was easy to setup up, easy to purchase phone numbers, and all the features were automatically initiated immediately once we setup our account. I think their amazing customer support and service make it ideal for any business.

• The reporting is easy to access and use with little to no training. Pretty straightforward.
• It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
• It can be integrated with our CRM, Salesforce, for ease of use!

Incentivized

• Call and conversation tracking.
• Call recordings and transcription.
• Best customer service.
• Responsive support team.

• Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.

Incentivized

• More out-of-the box integrations.
• Enhanced custom reports.

It's easy to use, we've had the account for a long time

Incentivized

Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments

Incentivized

• Prove ROI to our dealer partners by showing them how many calls they are getting
• With all recordings, we can discuss calls and coach dealers on better ways to approach our customers
• Better customer service

Incentivized

• Helped improve our overall service and product performance.
• Helped maximize our marketing ROI.
• Helped greatly improve sales insights and ICP.
• Helped better understand our customer experience.