CallSource vs. KeyMetric

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.

Incentivized

I can only speak to our situation, where we use KeyMetric to track inbound calls for our online services, marketing and sales engagements and calls forward to multiple locations and agents across the country. As a smaller business, KeyMetric was easy to setup up, easy to purchase phone numbers, and all the features were automatically initiated immediately once we setup our account. I think their amazing customer support and service make it ideal for any business.

• Detailed call reporting
• Live alert when a call is not booked
• the overall scoring of how campaigns are doing
• Industry comparisson of how you rate on customer service

Incentivized

• Call and conversation tracking.
• Call recordings and transcription.
• Best customer service.
• Responsive support team.

• EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number
• Phone numbers get spammed a lot and forces us to reprovision
• Reporting functionality is very weak

Incentivized

• More out-of-the box integrations.
• Enhanced custom reports.

It's easy to use, we've had the account for a long time

Incentivized

We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with DialogTech than I was with CallSource.

Incentivized

• We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
• I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.

Incentivized

• Helped improve our overall service and product performance.
• Helped maximize our marketing ROI.
• Helped greatly improve sales insights and ICP.
• Helped better understand our customer experience.