CallSource vs. DialogTech

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.

Incentivized

If your organization manages a lot of marketing accounts for clients. DialogTech will definitely help automate communications to improve customer experience and marketing performance. This will [be] a very important value added to your service and make you stand out from the competition. Additionally, clients usually find call tracking and reporting very helpful, especially for those who need to listen to prospects call to QS their employees and of course get to understand their audience better.

Incentivized

• Detailed call reporting
• Live alert when a call is not booked
• the overall scoring of how campaigns are doing
• Industry comparisson of how you rate on customer service

Incentivized

• It is reliable and never goes down.
• The reporting is simple to use and provides the right data.
• The customer service is great, they always answer the phone.

Incentivized

• EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number
• Phone numbers get spammed a lot and forces us to reprovision
• Reporting functionality is very weak

Incentivized

• Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
• Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.

Incentivized

It's easy to use, we've had the account for a long time

Incentivized

The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.

They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.

Incentivized

We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with DialogTech than I was with CallSource.

Incentivized

DialogTech was our current vendor but we were exploring other options because our sister brand, Fitness Together, was utilizing Call Rail. We stayed with DialogTech because we were able to add more features and get a better price[.]

Incentivized

• We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
• I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.

Incentivized

• We were able to get real-time feedback on the success of marketing campaigns and put more money toward them.
• Conversely, we were able to pull money from campaigns that were not performing, which we knew quickly.

Incentivized