TrustRadius

CallMiner Eureka vs. Capturi

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Capturi
Score 0.0 out of 10
N/A
Capturi is a conversation analysis software that analyzes a company's customer conversations as they are being recorded. This means users can gain access to unique insights that can be immediately translated into measurable value. This is to help users to boost call quality, increase customer center efficiency, and maximize customer and employee satisfaction. Their conversation analysis has been developed specifically for the Nordic languages.N/A
Pricing
CallMiner EurekaCapturi
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
CallMiner EurekaCapturi
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallMiner EurekaCapturi
User Ratings
CallMiner EurekaCapturi
Likelihood to Recommend
8.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaCapturi
Likelihood to Recommend
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
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Pros
  • User-friendly interface
  • Great reporting
  • High customization
LB
Lenny Byers
Service Support Specialist
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No answers on this topic
Cons
  • Accuracy
  • Customer Service
MG
Mark Goin
Consultant
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Support Rating
Support is strong overall, responsiveness could always be better in any support environment.
Verified User
Anonymous
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Alternatives Considered
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features are coming
Verified User
Anonymous
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Return on Investment
  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Verified User
Anonymous
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ScreenShots