CallFire vs. OpenPhone

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.

Incentivized

If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.

Incentivized

• CallFire has amazing organization as far as categories and campaigns and all aspects go.
• It is very easy to use and understand! Very user friendly.
• Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.

Incentivized

• It's great for texting.
• It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
• UI is great and really intuitive.

Incentivized

• The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
• API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
• The standard reports are generally sufficient, but there isn't any customization or intelligence available.

Incentivized

• Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
• N/A honestly excellent product for the price.

Incentivized

There is no reason not to, it has proven effective in the usage

Because I think it's simple enough to use but could still use some adjustments. Some thing are maybe not as intuitive to me even though I am probably a mid power user? If I can recommend it, I would suggest you copy how Intercom is doing things, but this could be just personal and most people don't feel that way.

Incentivized

For me, there have been too many outages to rate this higher than "1 worst".

I think the platform is buggy and confusing. There are numerous outages. And the call quality, according to my customers, is atrocious.

In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".

We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.

Incentivized

Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls. Braze - we used it before for promo texts, we found it more confusing, harder to navigate and price was higher as well if I remember correctly. Whatsapp - problem is that you can't reach all USA customers using it.

Incentivized

In my experience, I can't even scale up to sending messages from a single number because of their broken and messed up "trust registration" system.

• I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
• Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.

Incentivized

• User interface is easy to learn and use, so it saves time
• Allows us to upload our own greeting recording for professionalism

Incentivized