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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallFire

    Score9.7 out of 10
    N/ACallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

    $99

    per month

    CallHub

    Score8 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
    Pricing
    CallFireCallHub
    Editions & Modules
    Lite
    $99.00
    per month
    Startup
    $199.00
    per month
    Grow
    $299.00
    per month
    Pro
    $599.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    CallFireCallHub
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—CallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.
    More Pricing Information
    Features
    CallFireCallHub
    Cloud PBX
    Comparison of Cloud PBX features of CallFire and CallHub
    Feature
    CallFire
    7.6
    11 Ratings
    5% below category average
    CallHub
    -
    Ratings
    Hosted PBX6.02 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.07 Ratings00 Ratings
    User templates7.04 Ratings00 Ratings
    Call reports7.210 Ratings00 Ratings
    Directory of employee names9.05 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of CallFire and CallHub
    Feature
    CallFire
    9.3
    10 Ratings
    10% above category average
    CallHub
    -
    Ratings
    Answering rules8.07 Ratings00 Ratings
    Call recording10.010 Ratings00 Ratings
    Call park8.53 Ratings00 Ratings
    Call screening10.04 Ratings00 Ratings
    Message alerts10.05 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallFire and CallHub
    Feature
    CallFire
    10.0
    1 Ratings
    23% above category average
    CallHub
    -
    Ratings
    Video conferencing10.01 Ratings00 Ratings
    Audio conferencing10.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallFire and CallHub
    Feature
    CallFire
    8.3
    2 Ratings
    5% above category average
    CallHub
    -
    Ratings
    Mobile app for iOS8.52 Ratings00 Ratings
    Mobile app for Android8.01 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of CallFire and CallHub
    Feature
    CallFire
    -
    Ratings
    CallHub
    8.4
    1 Ratings
    1% above category average
    Agent dashboard00 Ratings8.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.01 Ratings
    Call forwarding00 Ratings8.01 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.01 Ratings
    Predictive dialing00 Ratings9.01 Ratings
    Interactive voice response00 Ratings9.01 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings9.01 Ratings
    Call tracking00 Ratings9.01 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallFire and CallHub
    Feature
    CallFire
    -
    Ratings
    CallHub
    8.4
    1 Ratings
    2% above category average
    Inbound call routing00 Ratings9.01 Ratings
    Omnichannel inbound routing00 Ratings8.01 Ratings
    Recording00 Ratings8.01 Ratings
    Quality management00 Ratings8.01 Ratings
    Call analytics00 Ratings9.01 Ratings
    Historical reporting00 Ratings8.01 Ratings
    Live reporting00 Ratings8.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings9.01 Ratings
    Best Alternatives
    CallFireCallHub
    Small Businesses
    Zoom Phone
    Score9 out of 10
    Nextiva Contact Center
    Score9.7 out of 10
    Medium-sized Companies
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Google Voice
    Score7.8 out of 10
    Bright Pattern Contact Center
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallFireCallHub
    Likelihood to Recommend
    9.4
    (15 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CallFireCallHub
    Likelihood to Recommend
    CallFire
    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Incentivized
    Read full review
    CallHub
    It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
    Incentivized
    Read full review
    Pros
    CallFire
    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Incentivized
    Read full review
    CallHub
    • All you'll require is your login credentials.
    • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
    • Callhub has been limited to protect privacy.
    Incentivized
    Read full review
    Cons
    CallFire
    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Incentivized
    Read full review
    CallHub
    • Using new software is frustrating at first, but worth the effort.
    • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
    • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
    Incentivized
    Read full review
    Likelihood to Renew
    CallFire
    There is no reason not to, it has proven effective in the usage
    Read full review
    CallHub
    No answers on this topic
    Alternatives Considered
    CallFire
    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Incentivized
    Read full review
    CallHub
    No answers on this topic
    Return on Investment
    CallFire
    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Incentivized
    Read full review
    CallHub
    • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
    • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
    • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
    Incentivized
    Read full review
    ScreenShots

    CallHub Screenshots

    Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer