TrustRadius

CallCenterHosting Predictive Dialer vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallCenterHosting Predictive Dialer
Score 7.2 out of 10
N/A
The vendor reports that CallCenterHosting’s Predictive Dialer is an intelligent dialer hosted over the cloud that gives an edge to the outbound calling system. It is a computer telephony integration (CTI) that aims to help in connecting agents with prospects and enhancing the customer experience. According to the vendor, Cloud Hosted Predictive Dialer is one of the widely used and result-oriented products of CallCenterHosting. CallCenterHosting is a call center solutions company, which aims…N/A
MiVoice Office Application Suite
Score 5.1 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
CallCenterHosting Predictive DialerMiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallCenterHosting Predictive DialerMiVoice Office Application Suite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallCenterHosting Predictive DialerMiVoice Office Application Suite (Mitel Application Suite)
Features
CallCenterHosting Predictive DialerMiVoice Office Application Suite (Mitel Application Suite)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
CallCenterHosting Predictive Dialer
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
19% above category average
High quality audio00 Ratings10.01 Ratings
High quality video00 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
CallCenterHosting Predictive Dialer
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
20% above category average
Meeting initiation00 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
CallCenterHosting Predictive Dialer
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
26% above category average
Participant roles & permissions00 Ratings10.01 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallCenterHosting Predictive Dialer
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
1% above category average
Hosted PBX00 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.64 Ratings
Directory of employee names00 Ratings10.08 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallCenterHosting Predictive Dialer
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
17% above category average
Answering rules00 Ratings10.08 Ratings
Call recording00 Ratings10.06 Ratings
Call park00 Ratings10.08 Ratings
Call screening00 Ratings10.06 Ratings
Message alerts00 Ratings10.08 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallCenterHosting Predictive Dialer
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
9% above category average
Mobile app for iOS00 Ratings9.45 Ratings
Mobile app for Android00 Ratings8.93 Ratings
Best Alternatives
CallCenterHosting Predictive DialerMiVoice Office Application Suite (Mitel Application Suite)
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.3 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallCenterHosting Predictive DialerMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
-
(0 ratings)
9.0
(8 ratings)
Support Rating
-
(0 ratings)
8.8
(4 ratings)
User Testimonials
CallCenterHosting Predictive DialerMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
CallCenterHosting
No answers on this topic
Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Verified User
Anonymous
Read full review
Pros
CallCenterHosting
No answers on this topic
Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Verified User
Anonymous
Read full review
Cons
CallCenterHosting
No answers on this topic
Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Verified User
Anonymous
Read full review
Support Rating
CallCenterHosting
No answers on this topic
Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer
Steve Davis
Senior Systems and Network Engineer
Read full review
Alternatives Considered
CallCenterHosting
No answers on this topic
Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer
Kenneth Harrington-Colon
Internal Systems Specialist
Read full review
Return on Investment
CallCenterHosting
No answers on this topic
Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Verified User
Anonymous
Read full review
ScreenShots

CallCenterHosting Predictive Dialer Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of