Call Center Studio

This tool has helped my small business get started and is on the road to success as it has been so far. I highly recommend Call Center Studio, because it showed me errors that I did not know I had at the time of an incident and that allowed me to improve my performance and profitability.

Incentivized

• It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
• The function of recording calls is also very important to know my performance with the client and improve in the future.
• It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.

Incentivized

• Dashboards can not be pin to the screen.

cloud based and more flexible.

• I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.