Business Genie App vs. ServiceMax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Business Genie App
Score 0.0 out of 10
Small Businesses (1-50 employees)
Business Genie is a software solution designed for trades businesses that simplifies invoicing, estimating, and scheduling through text and email. Key features include calendar management, customizable estimates, invoicing, and client management. Business Genie's plans include a free basic plan and more advanced Pro and Ultimate plans with added features like SMS invoicing, QuickBooks integration, and priority support. The solution is presented as ideal for small to medium-sized trades companies…
$50
per month 1 user
ServiceMax
Score 7.9 out of 10
N/A
ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
$100
per month
Pricing
Business Genie AppServiceMax
Editions & Modules
Starter
$50
per month 1 user
Pro
$75
per month 3 users
Ultimate
$135
per month 8 users
Subscription
$100.00
per month
Offerings
Pricing Offerings
Business Genie AppServiceMax
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
Business Genie AppServiceMax
User Ratings
Business Genie AppServiceMax
Likelihood to Recommend
-
(0 ratings)
1.0
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
Business Genie AppServiceMax
Likelihood to Recommend
No answers on this topic
ServiceMax boasts that it runs natively on the SalesForce platform however, in reality, it functions less as a native component and more so as a confusing doppelganger that redirects your work at every turn from its intended output to something else entirely. Although it blends right into SalesForce on a surface level it is by no means seamless as it takes every frustrating or slow element of its host platform and amplifies them, seeming exponentially at times. This is of course until you'd like the ServiceMax components to differentiate themselves in some manner from elements that are actually native to SalesForce. For example, let's say you'd like to run a report of tickets pending review for invoicing but both SalesForce and ServiceMax's service platforms have the record types "Ticket" and "Invoice", what do you do? Well, you get to take part in what will soon become your new top housekeeping task, hours of trial and error until you stumble upon the magic combination of selections that might get you *most* of your data. In short, ServiceMax is...
  1. Painfully slow - I wrote this review while waiting for it to update a single line in Price Book)
  2. Inherently buggy
  3. Unintuitive
  4. Hopefully shortlived
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Pros
No answers on this topic
  • ServiceMax easily creates service tickets and tracking information.
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Cons
No answers on this topic
  • The offline sync is very buggy and has many limitations. Recovery of the sync if it fails because of technicalities is in many ways, unrecoverable and unexplainable by the user.
  • No integration with Salesforce knowledge articles.
  • Support is limited and usually not knowledgeable about their own products.
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Support Rating
No answers on this topic
Engaged account management. Support is based worldwide but handoffs have not been too painful.
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Alternatives Considered
No answers on this topic
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
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Return on Investment
No answers on this topic
  • We are able to track and easily report on the location of all our installed hardware to pinpoint issues.
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ScreenShots

Business Genie App Screenshots

Screenshot of the scheduling feature's calendar viewScreenshot of the invoices featureScreenshot of client activityScreenshot of the daily schedule

ServiceMax Screenshots

Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair