For any organization that follows a SDLC (Software Development Life Cycle), Bugzilla is a great tool that will facilitate documenting and tracking software issues. Email reminders notify users in the workflow process of who needs to work take action or what the status of the bug is. Task leaders/managers can keep a tab on the overall status of the software bugs. It may not have the bells and whistles of other tools, but serves the purpose as is, out of the box.
As I described in the initial use case, Mac storage is a premium, so having a tool that helps your storage stay clean is incredibly useful. Almost always, duplicates are wasted space, so Gemini is a single purpose tool that helps you identify duplicates easily for quick clean up of your Mac's hard drive. Point of fact, it'll help clean up your cloud storage space too, if you select your cloud sync folders on your machine as well!
Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".
File De-Duplication - Gemini does a great job of finding files that are bit-for-bit identical to each other. Typically these are caused by user replication, and Gemini sniffs them out and displays them for easy user decisions.
Similar Photo identification - Got a lot of similar photos, but not the exact same one? That's ok, this is a huge source of wasted space, and Gemini can deal with these too. If you're a "spray and pray" type of photographer, Gemini will help you clean up near-duplicate photos, helping you keep only the best.
Fast File Triage - Once Gemini has identified all these duplicates, what do you do with them? Gemini helps you triage the list of duplicates and easily decide which copies to keep. This is handy if you want to keep all files in the X folder, but not in the Y folder.
User interface is terrible. It was built in the 90s and still looks like it. While the back-end is robust, the front-end is antiquated. It provides too many options and is easy to break.
Reporting is weak. It provides some basic statistics but doesn't provide details. You can find out how many reopens there are, but you can't know how quickly things go from reopen to complete.
Doesn't have the best "canned" workflows. Software is done by teams. Bugzilla doesn't "out of the box" have workflows that mimic what a typical software organization does.
Sometimes when I search for an Ad Group, duplicates appear. But when I go into the Campaign and look for the Ad Group, there is only one.
The line in which it says which Campaign and then Ad Group you are in should be frozen so that it would easier to select the Campaign to go back & then into a different Ad Group.
You can't search for a keyword by its affiliate id. That is extremely frustrating. When I search for a keyword by its name, it brings up all keywords with that name, no matter what match type it has.
For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
Gemini's development team continues to improve the product and provides a comprehensive roadmap of upcoming features that makes you want to upgrade as soon as a new version comes out.
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
I've never had any problems with the support for the Gemini application itself, but it seems every time I re-install (on a single machine), I run into a licensing issue. As a result, I need to go to the app's website and request that my activation key gets reset or resent. In either case, it's a pain, but as I have to reinstall infrequently, it's a small price to pay for an otherwise solid application.
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
Bugzilla is affordable and easier to use by newly forming team or group in our organization. As the team grows bigger we still continued to use Bugzilla as it is comfortable to use. We tried JIRA tool for bugtracking but it was expensive when compared to Bugzilla so switched back.
Dealing with the duplicate ad groups when searching for them was frustrating and complicated.
It took time to go through the campaign and then search for the ad group to discover no duplicates.
Not being able to search by the affiliate id also meant that it took me longer to update the bids for the keywords because I had to check to see which match type it was before updating.
