TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bugzilla

    Score8.5 out of 10
    N/AN/AN/A

    Centercode

    Score7.1 out of 10
    N/ACentercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.

    $500

    per month

    Pricing
    BugzillaCentercode
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BugzillaCentercode
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    BugzillaCentercode
    Considered Both Products
    Open Source
    No answer on this topic
    Centercode
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    60%
    Implementation went as expected
    3 Answers
    Best Alternatives
    BugzillaCentercode
    Small Businesses
    Sentry
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Sentry
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BugzillaCentercode
    Likelihood to Recommend
    7.7
    (18 ratings)
    7.1
    (7 ratings)
    Likelihood to Renew
    6.0
    (10 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.1
    (3 ratings)
    9.1
    (1 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BugzillaCentercode
    Likelihood to Recommend
    Open Source
    Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
    Incentivized
    Read full review
    Centercode
    It's not perfect but it definitely does its job and what its purpose for. The fact that we were able to access this globally and produce a great product after performing massive bera testing gave that "dev" feels eventhough we aren't. Seeing the cross comment add collaboration made it more intuitive because we were able to narrow down on the specifics of what we were actually testing
    Incentivized
    Read full review
    Pros
    Open Source
    • Open source! No license fee involved, no limit to the number of licenses.
    • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
    • Includes all the core features/fields that are needed to log a software bug/issue.
    • Multiple attachments are possible, supports various formats.
    • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
    Incentivized
    Read full review
    Centercode
    • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
    • Easy way to communicate with testers and collect their feedback
    • Customizability, I can customize the platform to address differences between products.
    Read full review
    Cons
    Open Source
    • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
    • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
    Incentivized
    Read full review
    Centercode
    • Tag and attribute searching for forms, messages, and surveys
    • Report graphics with large datasets
    • More of a focus on B2B beta testing and not solely business to customer
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
    Incentivized
    Read full review
    Centercode
    Makes beta enjoyable.
    Read full review
    Usability
    Open Source
    This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
    Read full review
    Centercode
    No answers on this topic
    Reliability and Availability
    Open Source
    I used it.
    Incentivized
    Read full review
    Centercode
    No answers on this topic
    Performance
    Open Source
    I like this rating.
    Incentivized
    Read full review
    Centercode
    No answers on this topic
    Support Rating
    Open Source
    Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
    Incentivized
    Read full review
    Centercode
    Tony is amazing. I look forward to our interactions.
    Read full review
    In-Person Training
    Open Source
    I know it.
    Incentivized
    Read full review
    Centercode
    No answers on this topic
    Implementation Rating
    Open Source
    Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
    Read full review
    Centercode
    No answers on this topic
    Alternatives Considered
    Open Source
    We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.
    Incentivized
    Read full review
    Centercode
    Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.
    Incentivized
    Read full review
    Scalability
    Open Source
    I used it
    Incentivized
    Read full review
    Centercode
    No answers on this topic
    Return on Investment
    Open Source
    • It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
    • We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
    • Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.
    Incentivized
    Read full review
    Centercode
    • A project and beta testing that could've taken > 6 months or even years was cut down to a month and few weeks only
    • Overall accessibility, ease of use, and security were right on the money
    • Collaboration tools and features allowing everyone to innovate and spark great ideas and share it
    Incentivized
    Read full review
    ScreenShots

    Centercode Screenshots

    Screenshot of Project Homepage: This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.Screenshot of Powerful Dashboards and Reports: Leverage data across your organization that drives product improvements and enhances projects. Whether it's user profiles, participation rates, or product issues all of your data is available on one platform.