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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BugTracker.net

    Score7.5 out of 10
    N/AN/AN/A

    Bugzilla

    Score8.5 out of 10
    N/AN/AN/A
    Pricing
    BugTracker.netBugzilla
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BugTracker.netBugzilla
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    User Ratings
    BugTracker.netBugzilla
    Likelihood to Recommend
    6.4
    (2 ratings)
    7.7
    (18 ratings)
    Likelihood to Renew
    7.2
    (2 ratings)
    6.0
    (10 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.1
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    BugTracker.netBugzilla
    Likelihood to Recommend
    Open Source
    See above. Recommended questions: What type of feedback or tracking will we be doing? Will this need to be client-facing? How will we track content edits? How many users will be assigned to issues in a given project?
    Incentivized
    Read full review
    Open Source
    Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
    Incentivized
    Read full review
    Pros
    Open Source
    • Ability to split our multiple projects and assign a user base.
    • Ability to set permissions based on user base/ roles.
    • Customization of fields on a project level.
    Incentivized
    Read full review
    Open Source
    • Open source! No license fee involved, no limit to the number of licenses.
    • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
    • Includes all the core features/fields that are needed to log a software bug/issue.
    • Multiple attachments are possible, supports various formats.
    • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
    Incentivized
    Read full review
    Cons
    Open Source
    • User interface for client-facing feedback
    • Content and design updates tracking
    Incentivized
    Read full review
    Open Source
    • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
    • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    I would plan on renewing and staying with BugTracker.net simply because it is a no nonsense easy to use tool. Once you get it set up and understand the small nuances with this custom piece of software, it really is a great tool to help your organization get started with Defect Management and BugTracking without having to drop several thousands of dollars on tools that are more fluff than function.
    Incentivized
    Read full review
    Open Source
    For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
    Incentivized
    Read full review
    Usability
    Open Source
    No answers on this topic
    Open Source
    This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
    Read full review
    Reliability and Availability
    Open Source
    No answers on this topic
    Open Source
    I used it.
    Incentivized
    Read full review
    Performance
    Open Source
    No answers on this topic
    Open Source
    I like this rating.
    Incentivized
    Read full review
    Support Rating
    Open Source
    No answers on this topic
    Open Source
    Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
    Incentivized
    Read full review
    In-Person Training
    Open Source
    No answers on this topic
    Open Source
    I know it.
    Incentivized
    Read full review
    Implementation Rating
    Open Source
    No answers on this topic
    Open Source
    Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
    Read full review
    Alternatives Considered
    Open Source
    I didn't choose the product or evaluate other options, but I've been satisified with it except for tracking content changes.
    Incentivized
    Read full review
    Open Source
    We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.
    Incentivized
    Read full review
    Scalability
    Open Source
    No answers on this topic
    Open Source
    I used it
    Incentivized
    Read full review
    Return on Investment
    Open Source
    • Decreased turn around time for defect fixes.
    • Smoother builder deploys
    • Clearer communication from QA to Dev Team
    Incentivized
    Read full review
    Open Source
    • It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
    • We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
    • Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.
    Incentivized
    Read full review
    ScreenShots