See above. Recommended questions: What type of feedback or tracking will we be doing? Will this need to be client-facing? How will we track content edits? How many users will be assigned to issues in a given project?
I find Monday helpful for lead management. It's great because details like phone, email, and addresses are specific columns from which we can grab data and pull it into other areas. It's great to see who is assigned what and to know what the next steps are for your leads. We use a different scheduling tool with our team, as that calendar view isn't as robust.
I would plan on renewing and staying with BugTracker.net simply because it is a no nonsense easy to use tool. Once you get it set up and understand the small nuances with this custom piece of software, it really is a great tool to help your organization get started with Defect Management and BugTracking without having to drop several thousands of dollars on tools that are more fluff than function.
I give a ten for monday dev's usability because it was a really smooth transition coming from Jira to monday dev. All team members also felt that way. When managing projects, the quality and various options I am able to customize views and columns for each task is really a dealbreaker. Approved.
We selected it because of our previous positive experience with monday dev. In addition, it gave us more options to tie in other parts of our business so it’s under one umbrella and then further automate things. The over tracking and monitoring ability is far better than others out there and allows you to keep a closer eye on how things are operating.