BugSnag vs. FogBugz

It's great for tracking bugs on your app. I don't think I can do anything else besides that...

Incentivized

Fogbugz is great for case-and-task based businesses. If your business has hundreds of weekly anticipated tasks that exist, such as processes to get files converted, Fogbugz can manage these processes very well. For our team, we knew each week that we would have about 500 tasks or orders to get processed. Fogbugz helped us break down these projects, get them assigned evenly throughout the team, and easily see who is working on what task. FogBugz is also good for tracking unanticipated tasks like bugs, making notes, flowcharts, and categorizing if the problem is a bug, feature request, etc. For us, it was just the best at nailing down those anticipated tasks.

Incentivized

• The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
• Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
• The information captured by errors has everything I would need to debug an issue.

Incentivized

• Good for documenting
• Good for attaching things

Incentivized

• For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
• It would be nice if there was a filter for grouping bugs instead of searching by their name.
• Honestly nothing else, I love 99% of Bugsnag.

Incentivized

• Workflow capability is very limited to the original implementation, could use a refresh and extension of the capabilities
• UI/UX needs improvement. This was in the works prior to purchase by DevFactory, and has taken a back seat to backend improvements that rightfully needed to be fixed first.
• Pricing model doesn't fit our usage very well, so we're paying for full-featured users for everyone even though the majority of Users only need to submit Cases and modify the Wikis, and our small percentage of Users are in Dev and need all features.

Incentivized

FogBugz is made for the Developers who actually use it every day, while JIRA is made for the C-Suite who oversees them but has little idea of the finer points of daily dev tasks. In reality, most don't fit into the mold of JIRA tickets, and the summarized information that C-Suite is reviewing is incomplete or skewed. There is also an outstanding issue since 2004 that JIRA refuses to implement despite wide user support, the merging of tickets. You can see the open ticket with the JIRA team here: https://jira.atlassian.com/browse/JRACLOUD-3592

Incentivized

• It has caught bugs on the spot, which allows us to quickly fix them.

Incentivized

• Less downtime of jobs. It is each person's responsibility to check their list to see if they have any pending work.
• When people are out sick or busy, a supervisor can easily shift work from one person to another who many have time to cover work.
• Management has a quick view into seeing what is happening with a job and can use it as a tool to request addiional resources as needed.