BugHerd vs. Digital.ai Agility

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back

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Digital.ai Agility is an ideal tool for anyone who is looking to track the work of a software development team following agile processes. It easily supports multiple teams with multiple backlogs, but also allows aggregation and rollup across those teams for larger analysis and planning.

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• It's easy to install and use.
• It's easy for clients as well as our internal teams to use and input feedback.
• It's easy to use and helps gather information a client/user may not normally supply.

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• Automated saving of changes, no records can be lost because all items are saved in real-time.
• The watch function, optional but beneficial when managing multiple teams or projects.

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• The ability to add a couple more columns temporarily would be nice.

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• Saving of changes is inconsistent. Sometimes the changes appear to save automatically and other times the user needs to click the "Apply" button. Until the user is familiar with when this needs to happen, work can easily be lost.
• This may be a setup configuration issue, but it would be good to be able to set the default team when creating stories. Too often stories are created and the user forgets to enter the team and they need to search the entire database for the story that was just created.

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BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

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Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

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VersionOne provides outstanding training. They have Product Owner training that I recommend every Product Owner attend. They have scrum master training and other agile training that was well worth the money paid because it made the teams more productive. And the support for the tool is incredible. These people live and breathe Agile and are evangelists and enthusiasts.

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BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case.

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We considered rally & AgileCraft since they also provides good support to SAFe framework. Though I personally found Rally better equipped but Rally was rejected due to its higher cost. AgileCraft & Version One provides many common features i.e Team Rooms, Planning Rooms, Capabilities Kanban, Road mapping but Version One support for collaboration tools & its seamless integration with GitHub played key role in going with Version One.

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• BugHerd has reduced our testing and bug-fixing time by up to 25% per project.
• BugHerd has increased client satisfaction by making it painless to provide us feedback and report bugs during the final phase of the website project.
• BugHerd has also decreased the time that our project managers have to spend tracking bugs and reporting to the development team.

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• At first, it was difficult for the teams as we were learning Agile and VersionOne. But VersionOne provided us with great training and support. As such the teams were able to quickly adopt and embrace Agile.
• Our teams are now more efficient.
• Our time to market has decreased significantly.

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