BugHerd vs. BugTracker.net

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back

Incentivized

It is a great Bug Tracking tool when implemented and set up the correct way initially. If you find yourself in the position of having to go through and re name fields on a project level of having to do an overhaul of the user base you will find some frustrations, these are noted in the last question.

Incentivized

• It's easy to install and use.
• It's easy for clients as well as our internal teams to use and input feedback.
• It's easy to use and helps gather information a client/user may not normally supply.

Incentivized

• Tracking technical issues and assigning for review and completion
• Tracking final status and quality of an application or website

Incentivized

• The ability to add a couple more columns temporarily would be nice.

Incentivized

• If you edit a field you have created (Username, status, custom fields) you lose the ability to sort/filter on this field.
• It would be nice to add more custom fields on a project specific level. Currently you can only add 3
• It would be FANTASTIC if you could sort/filter on Project Specific custom fields.

Incentivized

BugTracker.net works for what we need it to do from a technology standpoint.

Incentivized

BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

Incentivized

Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

Incentivized

BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case.

Incentivized

I didn't choose the product or evaluate other options, but I've been satisified with it except for tracking content changes.

Incentivized

• BugHerd has reduced our testing and bug-fixing time by up to 25% per project.
• BugHerd has increased client satisfaction by making it painless to provide us feedback and report bugs during the final phase of the website project.
• BugHerd has also decreased the time that our project managers have to spend tracking bugs and reporting to the development team.

Incentivized

• Decreased turn around time for defect fixes.
• Smoother builder deploys
• Clearer communication from QA to Dev Team

Incentivized