Bubble PPM vs. Planview ChangePoint

No stage gate or portfolio reporting solution can overcome poor input data. The organization has to be willing to commit to consistent and rigorous updates of the information, or the reporting becomes useless. From what I've seen of competitive systems, Bubble Innovator is the easiest to use in this regard, so the excuse of not having good data because it's painful to upload or cumbersome to retrieve goes away. And the ease with which you can produce customized reports allows you to immediately find the gaps and weak points in your data, and take action to address them. That's not to say that every report and function in Bubble Innovator is perfect. But the close collaboration and responsiveness of the Bubble Innovation team has made it relatively easy to triage, prioritize, and implement improvements along the way.

Changepoint is well-suited for consulting firms and other companies that charge clients for their time and have a need for significant project-management capabilities along with reporting and invoicing. It is not well-suited for companies that want a more basic solution to time reporting and expense reimbursement. The key questions to ask during the selection process revolve around this basic question: how are you going to use this software? Though it has a lot of functionality, the learning curve is steep and basic functionality is not as easy as one would expect.

• The Bubble team is outstanding at providing technical support, query response times are often within an hour and resolutions (depending on the level of complexity of the query) follow very quickly after this. They provide a professional, reliable service.
• The software design is simple, intuitive and more accessible than many of the alternatives on the market. It does not require licenses, installations, internal servers, extensive training programs. It doesn't interface directly with 'business management' software which provides flexibility and development opportunities.
• The Bubble team have a depth of knowledge for new product development processes and relevant industries, and provide much more than just the software. The teams are actively involved in process design beyond the software, and their recommendations have been invaluable when establishing a new stage-gate process across our organisation.

• There are lots of reporting options. Once you figure out how to work the parameters of a report, the system is able to provide detailed and accurate compilations of data. There are also many custom reports than can be setup, as well. In my experience, we have told Changepoint PSA administrators what kind of report we were needed and they set it up for us, available in a 'custom reports' folder.
• You can have several things open at once -- 'portals'. These are up at the top of the screen, much like how Google Chrome has tabs at the top. This is useful.

• Only thing I can think of is almost piddly, that is having to scroll on a screen within the web browser - so that you have to scroll the screen then scroll the browser screen to get to the bottom of a chart.

• The site could become slow with high volumes of traffic. This may have been due to the way that our infrastructure was setup.
• Analytic reporting was not available in the version that we used. We created external reports to slice and dice the data and view it as the business demanded.

The business has been extremely satisfied with Bubble Innovator and is in support of rolling this tool out to our other businesses within the overall franchise.

Sometimes the decision to renew boils down to an old adage "if it isn't broken don't fix it". Previous to moving to Changepoint, it was obvious that we needed a better project management tool. Projects we completed on time but the time zone difference between the teams and several iterations of back and forth caused a number of communication issues with projects. The difference is night and day.

The user interface is highly visual and simple. Literally within 10-15 minutes of my introduction to the software, I was up and running. Of course, deeper capabilities become apparent after additional use, but the basic functionality is very simple to grasp. Where there are consistent challenges reported by multiple users, the Bubble Innovation team is quick to connect and put plans in place to address the challenges.

It could be more intuitive and user friendly.

Outstanding response times, and solutions to issues requiring support are quickly implemented. For bigger issues or longer term developments, Bubble happily takes the time to meet in person and discuss requirements to drive detailed solutions.

The number of variables made this extremely challenging (org changes, stage gate harmonization, pipeline prioritization, and new governance model). I think the implementation was handled very well in spite of this, and managed to deliver on time and on budget.

Prior to Bubble PPM we attempted use of many of the well-known project management tools to manage our product development work. Those other project management tools were met with frustration in attempts to implement them because they are more focused with the timing and scheduling of individual projects rather than capturing the full portfolio of possible candidate projects and selecting the most strategic and valuable projects to move forward. Bubble PPM was the first system we found that was purpose-built for managing product development work, and its implementation was very successful from the beginning with the personal help given by the team at Bubble.

The system predates me as I was not working for the company when the solution was chosen - I understand this may have been an 'overpromise, underdeliver' scenario. However, we are now moving towards replacing it with Supportworks - and having seen Supportworks in action I genuinely cannot wait to switch from Changepoint and move on...

Incentivized

• Bubble Innovator helped us drive new product on time deliveries to 80% on-time product launches.
• Our corporate target was new product making up 20% of our annual revenues. Bubble Innovator helped us manage our resources to plan and exceed that goal.
• Bubble innovator allowed us to redeploy a full time team member that was managing spreadsheets of information for monthly updates. It also saved our project managers significant amounts of time that they could dedicate back to their projects.

• Our ability to maintain a global IS Scorecard helped us to maintain a focus on completing projects on time and within budget.
• Having a single instance of Changepoint with projects aligned to specific portfolios helps senior management to maintain a focus on the investment of IS resources. It is foundational to our governance processes.