Broadcom DX Unified Infrastructure Management vs. CA Unicenter Network and Systems Management (Discontinued)

I've been really happy with the amount of performance data and reporting options that I've been able to get out of UIM. Performance hardware statistics take no more than a few mouse clicks. Also, as mentioned in the pros section, deployment and configuration is very intuitive and easy.

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.

Incentivized

• Server performance can be done exceptionally well with UIM. It monitors various OS flavors: POSIX (Aix, HPUX, Linux, Solaris, zLinux), and Windows.
• With just a handful of probe s(CDM, NTevl, NTservices, NTperf, processes, logmon) your dashboards can be populated within minutes after installation of the product and discovering servers. One particular feature I like is MCS which allows you to perform template based monitoring which allows for implementing standards and including exceptions.
• The SNMP collector monitors anything that is SNMP capable. With the ability to build a template out of templates here as well, you can standardize monitoring by device, vendor, or model regardless of device type: routers, switches, storage, load balancers, etc.
• The UMP is the presentation layer. Without OOTB dashboards, you see quickly how your environment is performing. And with true multi-tenancy, you can separate data by customer.

Incentivized

• ITIL ticketing (incidents, problems, etc.).
• Change orders.
• Matching up its asset management system with incidents/change orders.

Incentivized

• The use of flash in Dashboards
• Integration with more alert options (Slack, for example), out of the box
• Fast deploy also in the mainstream Linux Distros.

Incentivized

• The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
• It's complicated - We do routine internal training just to get people to use it correctly.
• It doesn't have an automated way of discovering assets. Everything has to be force-fed.

Incentivized

Meets our business requirements

Incentivized

Easy to configure and use.

Incentivized

Exceed Expectations.

Incentivized

We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.

Incentivized

Plan it out based on your requirements.

Incentivized

Basically, these other tools were easy to setup, I think sometimes even more that Nimsoft in some scenarios. But after you need to expand the size of the environment, or in big environments, for me, Nimsoft is the tool that allows you to grow with them. All of the other tools start to present problems in the database. When you need to think in bigger machines or start to "code inside the tool" to solve some performance problems, and other problems that appear. Nimsoft comes with a big set of documentation, and the support really works, as fast as you need, even as higher as you pay.

Incentivized

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.

Incentivized

• Low cost of ownership allows us to pass along the savings to our clients
• As an MSP we are delivering support to our clients with a tool that does not add much to their monthly contract costs

• It helped make us an ITIL shop.
• It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
• Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.

Incentivized